What are the responsibilities and job description for the 35692853_Customer Service Spec position at NextGen Information Services, Inc.?
Job Title : Customer Service Spec.
Duties : The Service Support Specialist will provide thorough solutions and alternatives in response to incoming telephone calls and written correspondence from Clients, Financial Advisors, Branch Office Administrators, and / or internal associates. Service is delivered that is accurate, complete, and timely while partnering with the firm to make it easy for our branches and clients to do business with us.
Responsibilities :
- Work independently and demonstrate resourcefulness while working in a team environment
- Sound judgment, decision making and conflict resolution skills
- Strong verbal and written communication skills and strong interpersonal skills
- Highly organized, detail-oriented, and adaptable to change
- Highly dependable and punctual
- Ability to multitask
- Strong service skills demonstrating patience, empathy, and a sense of calm in a fast-paced environment
- Strong technical skills in Microsoft Office, web-based programs, and Service Center
- Comfortable talking on the phone and having engaging conversations
- Proficient typing skills
Qualifications :
Required Skills : EXCEL
EXCELLENT COMMUNICATION SKILLS
SALESFORCE
SELF MOTIVATED
PROBLEM SOLVING
Additional Skills :
CUSTOMER SERVICE ORIENTED
MICROSOFT OFFICE
TYPING
FINANCE
SERVICE CENTER
DETAIL-ORIENTED
VERY ORGANIZED
CORRESPONDENCE
