What are the responsibilities and job description for the Operation Support position at NextGen IT Inc.?
Job Details
Job Title: Operation Support
Location: Alameda, CA
Duration: Long term contract
Key Responsibilities
- Provide technical support and troubleshooting for Microsoft Office 365 suite, including Teams, SharePoint, OneDrive, and other collaboration tools.
- Assist users with leveraging Digital workplace tools for collaboration, content management, and general productivity.
- Monitor and respond to support tickets, emails, and other inquiries in a timely and professional manner.
- Conduct office hours and create user guides to help employees maximize their use of digital workplace tools.
- Collaborate with IT and other departments to identify and resolve technical issues and improve overall system performance.
- Partner with the IT helpdesk and gather feedback and suggestions for improving user experience and operational efficiency.
- Assist in the implementation and rollout of new digital workplace tools and technologies within the organization.
Skills
- Experienced in IT service management (ITSM) tools and practices.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a commitment to providing high-quality support.
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