What are the responsibilities and job description for the Customer Service Agent position at NextGen Real Estate Co. Ltd.?
We are currently seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. This role is crucial in ensuring our customers receive the highest level of support and assistance with their inquiries and issues. As a Customer Service Agent, you will be the first point of contact for our clients, helping to foster positive relationships and enhance customer satisfaction. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to resolve issues efficiently while adhering to our company's standards. You will be managing customer interactions through various channels, including phone, email, and live chat, ensuring each client feels heard and valued. In this fast-paced environment, multitasking and attention to detail are essential.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Provide accurate information to customers regarding products and services
- Resolve customer issues and complaints in a timely and professional manner
- Maintain a detailed record of customer interactions and transactions
- Assist in processing orders, returns, and exchanges as needed
- Collaborate with team members to improve service delivery and troubleshoot issues
- Perform follow-ups with customers to ensure their satisfaction and gather feedback
Requirements
