Administrative Coordinator

NextGen is looking for an exceptional candidate to join our small team as a Administrative Coordinator. This role includes administrative duties and moderate client support responsibilities.

The ideal candidate is comfortable providing the following essential services:

• Deliver a great first impression via phone while managing all in-bound calls, assisting callers or triaging calls to the correct department.
• Deliver a great first impression in person when greeting clients in person at our office.
• Manage all inbound and outbound paper mail daily.
• Manage our general mailbox to respond to customers or triage messaged to the appropriate department.
• Manage office supply orders including kitchen supplies, office snacks and building supplies.
• Develop strong and trusted relationship with clients through timely and accurate communications.
• Record all client interactions timely within our client management system
• Complete client follow up on new proposals in a routine manner
• Deliver a “wow” experience to new prospects during discovery calls and obtain accurate details about prospective clients and assessing their service needs with our practice
• Professionally and independently address client complaints or issues
• Maintain compliance with all company policies and procedures

Why join Team NextGen

• Make history. Our organization is still fairly small, but we have big plans to disrupt the accounting and tax industry. This is a great opportunity to get in early at an organization that, we believe, is on its way to becoming an industry leader.
• Do work that matters. The projects you'll be working on will be critical to the success of the company and our clients.
• Grow with the firm. As our firm continues to grow, there will be many opportunities to take on new responsibilities and grow professionally.

Education and/or Training Requirements:

· Ability to effectively communicate with internal and external customers

· Excellent computer proficiency (MS Office – Word, Excel and Outlook)

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

· Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Job Type: Part-time

Pay: From $24.00 per hour

Expected hours: 28 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $24