Trading Production Support Analyst

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Hope you are doing good.

We have a job opportunity for Trading Production Support Analyst. This is a contract position. Please check the job description and let me know if you are fine with this.

Title: Trading Production Support Analyst

Location: Chicago, IL (Hybrid)

Duration: 6 Months

Asset Servicing, Capital Markets for Brokerage Production Maintenance and Support organization is looking for an Analyst, Production Support who can work independently, responsible for working with a global production support team , responsible for day-to-day production regional support for Capital Markets Brokerage trading Applications.
This role reports into the Support Manager based out of Chicago for Brokerage

ROLE:

• Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application .
• This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.
• The ideal candidates will be having excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.
• Some night/weekend work may be required from time to time. Candidate should be available Monday Friday along with expectations of escalation from the business and/or team members.
  The Candidate is expected to be located in Chicago office and working at the trading floor at the Chicago office a minimum of 4 days a week.
• The candidate needs to have a very strong base of functional expertise in brokerage or any other OMS trading support function.

TECHNICAL SKILLSET

• Expert / Extensive Knowledge of SQL is required.
• 5 to 8 years of experience using Oracle/MS SQL/ Sybase
• Expert in Scripting and automation (Python, Perl, PowerShell)
• Problem solving skills and analytical skills are requirement.
• Java /.Net experience is not mandatory Ability to read and understand code is crucial.
• Power BI, Service Now, Dynatrace, and other monitoring tools knowledge is a plus.

SKILLS / EXPERIENCE:

• 8-10 years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
• Excellent oral and written communication skills are required Ability to speak to traders confidently
• Ability to manage multiple issues in parallel and adapt to changing priorities.
• Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines
• Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.
• OMS experience with Flextrade OMS or any OMS is good to have.
• FIX Messaging/Format experience is good to have.

PRINCIPAL RESPONSIBILITIES:

• Fast Paced environment, ability to manage stress and stressful situations from the trading desk.
• Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
• Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.
• Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.
• Incident detection, root-cause investigation, problem management (ITIL)
• Effort to be put into understanding the in-depth knowledge of business unit / function
• Aim to grow into a subject matter expert on the business side of the application
• Carries out activities that are large in scope, cross-functional and technically difficulty
• Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
• IT Capacity planning and involvement
• Managing Fire-call support including off-hours and weekend support
• Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level
• Assistance in Metrics and audit reporting
• Review and Maintain DR documentation and participate in annual exercises
• Create regular status reports to management on application status and other metrics.
• Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).
• Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.
• Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.
• Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.