What are the responsibilities and job description for the Professional Service Consultant position at Nexthink?
Job Description
The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a devoted and enthusiastic professional with proficient technical and communication skills who is capable of establishing and maintaining trusted technical advisor status.
Key Responsibilities
- Technical Implementation and Operation : Implement and operate Nexthink products ensuring alignment with best practices and solution designs.
- Customer Engagement and Education : Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.
- Leadership and Teamwork : Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
- Continuous Improvement and Problem Solving : Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.
- Communication and Documentation : Effectively acquire, present, and clarify information using strong communication skills across various platforms.
- Customer Satisfaction and Integrity : Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.
- Compliance and Administration : Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
- Consultative Concepts Use : Ability to drive consultative conversations on defining business issues and remediation possibilities that can be achieved with Nexthink products and services.
LI-Hybrid
Qualifications
Additional Information
We are 900 employees strong in 21 countries across 8 different time zones, speaking 70 languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words regarding diversity, equity, inclusion, and belonging in the workplace. Nexthinkers are multinational and multilingual and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death / personal loss coverage.
In addition, we offer :
Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
All your information will be kept confidential according to EEO guidelines.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death / personal loss coverage.
In addition, we offer :
Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
