Commercial Loan Servicing Specialist

JOB SUMMARY

Performs a variety of duties in support of the lending department. Interacts with relationship managers, lenders, loan documentation & boarding, deposit support, accounting, other internal department personnel, and third-party providers to complete a variety of tasks associated with the servicing of existing loans and boarding of commercial loans. Assures tasks are completed accurately, timely and professionally to ensure prompt and professional service to internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor participation portfolio including processing participation payments, loan advances, rate changes and reviewing rate/payment change notices.
• Work closely with accounting on the monitoring of the Bank’s SWAP portfolio including reset notices, billing statements, payment processing and loan advances.
• Correct any errors to payments and advances, both posted and non-posted, including analysis of error and correction procedure.
• Monitor and complete reports related to the bank’s participation, syndication & SWAP loan portfolios, including rate/payment changes, SBA lending, steering, outstanding materials, etc.
• Provides administrative assistance to the loan officers and staff, including updating loan data into the financial institution's computers.
• Assists with collateral administration, ensuring collateral is sufficient and adequately insured.
• Assist with new note audit reviews.
• Assist Fiserv Premier Administrator for loan support maintenance and loan related products, projects, etc.
• Work with Bank’s ticketing system, picking up requests for information and problem resolution throughout the day. Answers telephone inquiries and written inquiries concerning loan processing and information.
• Assist with loan operation audits, including providing requested items to auditors.
• Monitors that flood insurance protection is adequate for any properties housed as collateral in a special flood hazard area including force-place flood insurance. Monitors that the proper process and procedures are in place according to the Flood Disaster Protection Act.
• Assist with escrow portfolio processing and monitoring.
• Maintains prescribed security measures and controls intended to protect the bank against criminal and fraudulent operations and unnecessary risk or exposure.
• Performs additional duties as assigned.

ADD ITIONAL RESPONSIBILITIES:

• Attend seminars and meetings as appropriate
• Maintain confidentiality in accordance with the Code of Ethics
• Adhere to established security procedures
• Participate in proactive team efforts to achieve departmental and company goals.

SUPERVISORY RESPONSIBILITIES:

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Communication- Excellent interpersonal communication skills, both oral and written.
• Computers/ Technical- Personal computer skills, and all company computer applications as necessary, i.e. email; int ranet.
• Legal and Regulatory- Knowledge of laws and regulations governing the banking industry, particularly in the lending area.
• Bank Secrecy Act - In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.
• Flood Disaster Protection ACT - In the performance of all the respective tasks and duties, employee will maintain knowledge of Flood Disaster Protection Act regulations and all other regulatory, security and bank policies and procedures.
• Home Mortgage Disclosure Act (HMDA) In the performance of all the respective tasks and duties, employee will maintain knowledge of the Home Mortgage Disclosure Act regulations and all other regulatory, security and bank policies and procedures.
• Loan Portfolio - Knowledge In Participations, Swaps, Syndication, consumer and commercial loans.
• Bank Core System - Knowledge in formatting new products, as well as existing loan product s, to better enhance the interface from our LaserPro loan operation system to the Bank’s core system.

EDUCATION AND EXPERIENCE:

• High School Diploma or Equivalent
• Minimum of 5 years Lending or Loan Servicing

PHYSICAL/WORK CONDITIONS: In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 20 lbs. occasionally; may be required to work evenings and/or weekends, at tend remote meetings and/ or to travel.