Nextran Truck Centers

Administrative Shop Foreman - Auburndale, FL

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28 Years of Industry Experience || Professional Growth

Summary

The Administrative Shop Foreman will create estimates and review them for accuracy, specifically identifying access issues, overlaps, and contingent damage time that must be incorporated and assessed for completeness and precision. The ASF also accountable for communicating and documenting all matters on the shop floor.

Essential Duties:

• Maintains constant and accurate communications with Service Writers and the Lead Uptime Technician.
• Assists the Lead Uptime Technician whenever necessary to ensure the highest level of customer satisfaction.
• Minimizes customer wait time on new truck arrivals.
• Makes estimates for both Uptime & Main shop.
• Helps with warranty determination.
• Workflow cases to parts and advisors to keep the cases moving.
• Review technician case notes for additional time needed.
• Helps Foreman to input status notes in ASIST.
• Backs up Repair Focused Foreman as needed.
• Final repair order review includes:
  • Repair stories
  • Adjust repair times as needed.
  • Operations toggled correctly Warranty vs Customer pay
  • Warranty Documentation eService Case#, CBR #, Fault codes attached
  • Warranty parts & Cores are turned in
  • Ensure Sublet Invoices are attached to the ASIST case
  • Final Invoice matches the estimate
• Workflow cases to advisor
• Provides backup to advisors when needed
• Provides technical support to technicians and management.
• Follows Customer Contact and Communication Policy.
• Follows all Nextran policies and procedures, including “Nextran’s Pledge to Customers.”
• Other duties may be assigned at any time based on departmental needs.

Skills and Qualifications:

• Heavy-duty truck mechanical experience.
• Three to five years of supervisory experience.
• Verbal and written communication skills necessary for communicating with customers, management, employees and vendors.
• Basic computer skills.
• Ability to understand financial information as it pertains to dealership operations.
• Technical Certificate is preferred but not mandatory.
• Valid CDL license not required but a plus.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve problems and deal with various variables in situations with only limited resources. Ability to interpret multiple instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is:

• Regularly required to use hands to finger, handle, or feel and reach with hands and arms.
• The employee frequently is required to walk, climb, or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must stand and sit for extended periods of time ( 8 hours) while making repairs.
• Entry or exit from the vehicle's cab.
• Must regularly be capable of lifting, pulling, pushing, and moving up to 50 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to vibration. The noise level in the work environment is usually loud.

Essential duties and related qualifications may be changed as needed to meet the changing demands of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nextran Truck Centers is an Equal Employment Opportunity Employer and a Drug Free .

Compensation will be based on experience.

# AFLH5

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer