Nextran Truck Centers

Service Manager - Decatur, Illinois

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28 Years of Industry Experience || Professional Growth

Salary Range: $75-$100k a year; exempt position - salary is based upon education, knowledge and years of experience.

Work Schedule: Monday – Friday; 7:00 a.m.-5:00 p.m. & Saturday 7:00 a.m.-12:00 p.m.

Apply Before: Tuesday, April 1, 2025

Drug Testing required

Background Check required

Non-Dot Physical required

Summary: The Service Manager is responsible for directing and coordinating all service department activities in a way that meets or exceeds customer expectations. The Manager is also responsible for the profit and loss performance of the department.

Skills and Qualifications

• High School Diploma and/or GED required
• College or Technical training preferred but not mandatory
• Valid Driver’s License and good driving record required; CDL license preferred but not mandatory
• Minimum seven years heavy duty truck mechanical experience
• Three to five years of supervisory experience
• Verbal and written communication skills necessary for communicating with customers, management, employees and vendors
• Basic computer skills
• Ability to understand financial information as it pertains to dealership operations
• Other duties, as assigned.

Essential Duties

Financial Performance

• Monitor performance vs. budget on a daily basis.
• Monitor and maintain efficiency and productivity goals.
• Review financial performance with upper management on a monthly basis.
• Develop strategies for improving and maintaining departmental profitability
• Responsible for reconciling service related general ledger accounts, ..Cash, sublet, warranty.

Customer Satisfaction

• Interface with customers as necessary to provide the best level of service available and resolve customer disputes.
• Ensure best in class customer service from the Service Advisors.
• Responsible for addressing Customer Surveys, and exceeding OEM targets.
• Meet with the best customers at their place of business.

Operations Management

• Ensure that proper procedures are being followed and correct policies are in place to meet customer, OEM requirements, and Nextran requirements.
• Interact with appropriate manufacturer's personnel to ensure outstanding customer service and to ensure proper procedures are being followed by dealer personnel.
• Ensure a safe and clean working environment.
• Monitor warranty operation.

Employee Management

• Recruit, hire, develop and manage service department personnel.
• Ensure technicians are certified and necessary training classes are scheduled.
• Address complaints and resolve personnel issues in accordance with established Nextran policies.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is

• Regularly required to use hands to finger, handle, or feel and reach with hands and arms.
• Use of torque wrenches, air powered tools or hand tools.
• Use of arms in a raised position above shoulder level for prolong periods of time. Use of creeper or rolling device to enable tech to work underneath vehicle.
• The employee frequently is required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee is required to stand and sit for extended periods of time (hours) while making repairs.
• Entry or exit from the cab of the vehicle.
• Climb to a safe position to access the engine compartment area, firewall or roof of a vehicle to perform repairs.
• The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to push/pull large tool chest from vehicle to vehicle.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to vibration. The noise level in the work environment is usually loud.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

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Salary : $75,000 - $100,000