What are the responsibilities and job description for the Service Advisor position at Nextran Truck Centers?
Nextran Truck Centers
Service Advisor - Auburndale, FL
Are you looking to further develop your profession into a career? Are you driven by opportunity?
Nextran Truck Centers is hiring!
Our Employees Benefit from:
Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance
Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP
Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28 Years of Industry Experience || Professional Growth
Summary:
Nextran is seeking a Service Advisor for our busy fast, fast-paced commercial truck repair center. The candidate will possess a strong technical background, along with excellent communication skills, to effectively interact with customers and other employees.
Duties and Responsibilities:
Ascertains Class 8 truck problems and services by listening to customers' descriptions.
Conducts vehicle inspections.
Checks vehicle maintenance records.
Exams service schedules.
Verifies warranty and service contract coverage by reviewing records and documents, and communicating the provisions and exclusions.
Develops estimates by costing materials, supplies, and labor.
Calculates customer's payment, including deductibles.
Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as the required repairs and services.
Obtains customer’s approval signatures.
Enters RO into the service database system.
Maintains customer rapport by explaining estimates and expected return of the vehicle.
Addresses questions and concerns that customers may have.
Arranges towing and temporary transportation.
Maintains records by documenting problems and planned corrective actions.
Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
Other duties, as assigned.
Skills and Qualifications:
Bilingual – English & Spanish
Strong interpersonal and communication skills.
Customer/Client Focus.
Time Management
Quality Focus
Attention to Detail
Strong Organizational Skills
Works well independently and with others
Education and/or Experience
Three years related experience and/or training; or equivalent combination of education and experience.
Experience with Mack and/or Volvo Trucks preferred.
Physical Demands
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to:
Frequently walk, climb, and balance.
Occasionally required to stand and sit for extended periods.
Ability to climb in and out and park heavy-duty vehicles.
Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working in and around heavy duty vehicles. Walking in around service bay, service offices and parking lot. The noise level in the work environment is usually loud.
Essential duties and related qualifications may be changed as needed to meet the changing demands of the organization. Nextran Corporation is an Equal Employment Opportunity Employer and a Drug Free Workplace
We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer
