What are the responsibilities and job description for the Service Writer position at Nextran Truck Centers?
Nextran Truck CentersService Writer - Ocala, FLAre you looking to further develop your profession into a career?Nextran Truck Centers is hiring!
The Service Writer is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders.
Essential Duties
Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance
Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP
Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28 Years of Industry Experience || Professional Growth
The Service Writer is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders.
Essential Duties
- Greeting customers and providing best-in-class customer service with a smile!
- Interview the customer thoroughly regarding the nature of the complaint.
- Inspect the vehicle, taking pictures of the 4 corners, windshield, and VIN.
- Create ASIST Case, and Repair Order for the repair.
- Schedule service appointments with Shop Foreman
- Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
- Educating customers on manufacturer’s recommended maintenance.
- Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
- Explaining service work and related charges to customers before, during, and after the completion of services.
- Reviewing completed work with the Shop Foreman and back parts counter personnel.
- Processing repair orders and handling customer’s method of payment.
- Test Driving vehicle with customer, as needed.
- Other duties, as assigned.
- Minimum three years’ experience heavy duty truck industry with a working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
- Strong interpersonal and communication skills
- Computer proficiency
- Ability to understand financial information as it pertains to dealership operations
- High School Diploma - College or Technical training preferred but not mandatory
- Valid CDL license is preferred.
Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance
Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP
Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28 Years of Industry Experience || Professional Growth
