Learning & Development Content Designer @ Chicago IL

Job Description

We are seeking an enthusiastic Commercial Services L&D Content Designer to evolve training content for Client General Managers and Above-Property Leaders. In this role, you will be collaborating closely with the broader Franchise and Owner Relations Group (FORG) team and the Commercial Services organization, where you’ll be instrumental in continuing to make Client a leading hospitality company. You’ll join a team that is passionate about diversity, equity, and inclusion and is committed to nurturing curiosity, building new skills, and fostering connections across the organization.

Training Strategy & Content

Own the role/responsibility for training needs across Commercial functions at a General Manager and Owner/Operator level

• Lead the strategy and skills trainings developing a comprehensive training path for virtual and in-person training.
• Understand and utilize commercial systems to create and deliver training across multiple systems.
• Develop and deliver content across commercial services functions for above property leaders - aligning with nuances of Full-services and select as well as franchised and managed components. Assist in the roll out of key commercial services training initiatives
• Measure behavior and drive adaption of tools post training
• Develop certification program for Commercial Services for General Managers and above-property leaders
• Collaborate with other regions to support scaling programming for General Managers and above-property leaders Learning & Development Administration
• Auditing and reviewing learning sessions to ensure all prerequisites are met and attendance is properly tracked in Client Learning Management System (LMS)
• Managing schedules, class adjustments, and maintaining accurate records for learning and development programs in the LMS
• Analyzing feedback and summarizing course satisfaction surveys to help enhance the effectiveness of learning initiatives. Communications & Coordination
• Managing email communications related to learning programs, including participant notifications, pre-work assignments, and follow-up correspondence.
• Working with teams to streamline communication processes and enhance the efficiency of program-related correspondence. Assessment & Reporting
• Supporting the creation, analysis, and reporting of knowledge assessments and program evaluations to ensure learning outcomes are met.
• Managing data pulls and adjustments for assessments, ensuring accuracy and relevance for reporting purposes.
  
  

Experience And Qualifications Required

• **.** 7 years hotel experience, including sales with Select and Full Service hotels
• **.** 3 years Director of Sales experience in full service hotel and/or select regional experience, both are a plus
• Strong knowledge of transient, group and leisure segments and understanding of marketing and revenue management functions
• Proven ability to effectively communicate with varied stakeholder roles and levels
• Experience in designing and developing interactive learning experiences
• Multiple hotel and brand experience is a plus
• Knowledge and use of Microsoft Suite (Word, Excel, PowerPoint, Teams, Forms)
• Envision, EAS, TravelClick 360, Opera, Reserve and Lanyon RFP proficiency
• Strong organizational and communication skills
• Ability to manage multiple tasks with attention to detail
• Comfortable working in a remote environment
• Outstanding project management, time management, and problem-solving skills
• Demonstrates a commitment to core values
  
  

Preferred, But Not Required

• Based in the Chicagoland area is a plus!
• Experience in a management role
• Bachelor’s degree in Hospitality Management, Applied Learning Development, or a related field
• HSMAI CHSL, CRME, CHDM ( Certification | HSMAI Global) Preferred
• Experience with tools and systems
• Experience with Kahoot! online game-based learning platform
• Ability to travel primarily in region - approx. 50%
• Experience working in a team-oriented, collaborative environment.
• Highly self-motivated and directed with the ability to effectively prioritize and execute tasks while under pressure.