What are the responsibilities and job description for the Assessment Schedule Coordinator for Care Management position at NextStep Care Corporate Office?
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promptness, procedural guidelines, and as directed by the Manager of Assessments for assigned region of the state.
ESSENTIAL DUTIES AND RESPONSIBILITIE
- Schedules new assessments, reassessments, and transfers within acceptable internal standards.
- Assesses and utilize the appropriate application reports to determine prioritization of new assessments, reassessments and transfers.
- Ascertains scheduling needs of members and potential members and works with Assessments Nurses on daily schedule. Schedules assessments related to member need, priority of assessment and utilizes proximity reports in the software application.
- Displays sensitivity to the needs and preferences of members, potential members and caregivers in coordinating with Assessment Nurses and the Assessment Department.
- Maintains a revolving schedule of assessments and reassessments.
- Assigns members and potential members to the appropriate Assessment Nurse and sends/receives/distributes faxes and emails with referral information.
- Communicates with Assessment Nurses in the field, as appropriate.
- Obtains appropriate clinical medical documentation to assist in the validation of Level of Care.
- Provides excellent customer service to members, potential members, caregivers, and external agencies in addressing any concerns or questions they may have.
- Prints, distributes and revises forms or other documents related to assessment and reassessment as directed.
- Provides other administrative support to the team as directed by the Assessment Manager.
- Works collaboratively and effectively with members, caregivers and the NSC multidisciplinary team.
- Maintains prompt, accurate and secure documentation as it relates to member needs regarding assessments and reassessments.
- May act as a liaison between the Assessment Nurse and Healthcare Navigator and member/family caregiver as directed by Assessment Manager.
- Assists in reporting to members of the team, to facilitate assessments and reassessments.
- Assists in maintaining and monitoring quality through effective collaboration with the Quality department
- Assists in administrative studies and/or projects as assigned.
- Run and distribute reports from the organization’s application/database, assist with reconciliation and follow up notifications as directed.
- Maintains schedules for multiple assessment nurses. Responds promptly for any member requests to reschedule.
- Courteously and professionally answers and redirects all incoming calls.
- Reports corporate compliance concerns appropriately
- Reports work time and business expenses in accordance with organizational guidelines.
- Attends staff meetings, in-services, seminars and workshops as directed by supervisor.
- Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
- Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
- Performs other duties as necessary to ensure the success of the System.
SKILLS AND ABILITIES
- Knowledge of personal computers and the ability to operate Microsoft applications to include Word, Excel, Power Point, Access and Outlook.
- Thorough knowledge, adherence and enforcement of current regulations, as well as Care Management Services Operational guidelines and best practices as related to the operations.
- Thorough knowledge, adherence and enforcement of the System’s personnel guidelines.
- Strong interpersonal, communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Completes work in a timely, accurate, and efficient manner.
- Ability to organize and prioritize assignments/responsibilities.
- Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner.
- Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner.
- Demonstrates good judgment and decision making.
- Manages multiple deadlines with demonstrated flexibility in working with changing priorities.
- Portrays a positive image of the organization and communicates guiding principles, mission, vision and values.
- Cultural awareness and competence, to understand and value clients unique perspectives.
- Completes work in a timely, accurate, efficient and thorough manner and is conscientious about assignments/responsibilities; ability to organize and prioritize responsibilities and assignments.
- Consistently reports to work on time prepared to perform duties of the position.
- Exceptional computer skills, good organizing and planning skills.
- Able to deliver excellent customer service, externally and internally.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Managing multiple deadlines with demonstrated flexibility in working with changing priorities
- Ability to react effectively and calmly in emergencies situations
MINIMUM QUALIFICATIONS
- High School Diploma or GED equivalent.
- Experience with scheduling preferred
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