What are the responsibilities and job description for the Customer Service Representative position at NextWave Resources?
Open ended contract
ON-SITE TRAINING (4-8 weeks) ---- FULLY REMOTE AFTER COMPLETION OF TRAINING
Pay: $20/hr
Responsible for: validating patient‘s identity to comply with HIPAA Regulations, analysis of patient balances, detail review of services billed, validating correct patient/insurance and demographic information, identifying customer‘s concern and assisting with resolution including follow up with other departments throughout BHSF: (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department). Responsible to answer all incoming calls from patients, attorney‘s, internal and external customers for all BSHF facilities. Knowledge of the Managed Care contracts in order to submit contractual adjustments on accounts as necessary. Utilizes available system resources to resolve patient issues promptly. Responsible to process, document and work all incoming patient mail within a 7-10 day window.
- High School, Certificate of Completion, GED, training or experience.
- Minimum 2 years of customer service experience in a healthcare setting in a call center environment a must.
- Working knowledge and understanding of medical terminology, and revenue codes. Knowledge of Microsoft systems, Word, Excel, and PowerPoint.
- Detail oriented, problem solver, good math, writing, and interpersonal skills required.
- Bilingual (preferred).
- Must be able to deal with difficult callers in a high call volume setting.
- Ability to multi-task and work under pressure to meet stringent deadlines.
- Knowledgeable in a healthcare setting arena.
- TRAINING ONSITE (4-8 weeks) at Town & Country, Kendall location.
- REMOTE after completion of training.
Salary : $20
