What are the responsibilities and job description for the Technical Account Manager position at Nextworld LLC?
Job Description
Job Description
Description :
Nextworld, named #1 “Best Place to Work” in 2020, 2021, 2022, and 2023 by the Denver Business Journal, is a high-growth software development company based in the Denver Tech Center.
Nextworld builds a forward-thinking, no-code, cloud-based development and runtime platform with robust capabilities for enterprise applications.
Our Overland Park, KS location is looking for a Technical Account Manager .
Will oversee and address our customers’ technical needs, providing accurate technical service before and after the point of sale, ensuring customer satisfaction. This role requires a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
Responsibilities :
- Provide technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products
- Report on product performance
- Identify solutions to reduce support costs
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales
- Establish best practices
- Keep track of sales performance metrics
Requirements :
Minimum Qualifications :
About the Team :
We build the no-code enterprise application platform (a.k.a. “EAP”) that is used by Nextworld’s customers and partners to create and run enterprise-grade business solutions. We have a knack for abstracting complex technical concepts into no-code facilities that are straightforward to use. The Platform allows for the development and execution of involved, integrated business applications — complete with workflow, business logic, eventing, external callouts, notifications, various user experiences, artificial intelligence, and more. Examples of applications suites built on the Platform are enterprise financials, sales, inventory, manufacturing, and real estate.
To see more of the product, including the Platform, and many application suites built on it go to https : / / www.nextw.com / .
Benefits of this Role :
Position located in Oakland Park, KS. Nextworld's hybrid model has co-location in-office days on Tuesdays, Wednesdays, and Thursdays.
EQUAL EMPLOYMENT OPPORTUNITY : Nextworld is an equal-opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.
Nextworld participates in the E-Verify program. Learn more about the E-Verify program. https : / / www.e-verify.gov /
Nextworld is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nextworld makes hiring decisions based solely on qualifications, merit, and business needs at the time.
