What are the responsibilities and job description for the Customer Service Specialist position at Nexus Brands Group Inc?
About Us:
Chris Christensen Systems, LLC, part of Nexus Brands Group's Pet Group, is a leader in the dog show and grooming industries that manufactures a variety of products for show enthusiasts and professional groomers including shampoos, conditioners, odor control, styling products, and more. We have a wide variety of products, with over 425 SKUs, 70% of which are manufactured within our warehouse located in Fairfield, Texas. We are seeking a hard-working, detail oriented, self-starter to add to our warehouse family.
Position Overview
The Customer Service Specialist works with various domestic and international distributors to input new orders for processing. Provides prompt, professional assistance to retail customers and maintains an excellent rapport with authorized distributors.
What you’ll be doing:
- Input, in a timely manner, new purchase orders received by authorized distributors into NetSuite system
- Assist walk-in customers with product purchases
- Actively listen to distributor needs and inquiries to determine appropriate service actions
- Communicate with authorized distributors by email/phone regarding order changes or issues
- Provide professional assistance with resolving order issues for authorized distributors and retail customers
- Process returned products
- Receive and investigate distributor or retail customer complaints by consulting with shipping teams, warehouse associates, leadership or other personnel to provide solutions for missing, damaged or delayed shipments
- Educate customers on products as needed and provide guidance on purchases
- Manage and order office supplies
- Continually assess processes for improvement opportunities
- Any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Company’s values.
Is this role for you?
Required Qualifications
- Must be at least 18 years old
- High school diploma or equivalent
- Satisfactory results of a background check
- Proficient in MS Office and ERP Systems
- Superior organizational and multi-tasking skills
- Interpersonal aptitude and ability to get along with diverse personalities and develop strong business relationships with authorized distributors and customers in tactful, mature, and flexible ways
Job Environment and Requirements
Environment: Individual will sit at a desk for extended periods of time. May require walking for short periods, reaching above shoulder level, and occasionally lifting up to 25lbs.
Working Hours: Must be willing and able to adhere to the work schedule:
- Monday - Friday, 8 a.m. to 5 p.m.
- Punctuality and reliability for scheduled hours are essential and required
What’s in it for me?
We constantly strive to provide our team members with an optimal workplace. We believe that your work should be rewarding. Below are just a few of the benefits our Company offers our team members:
- Friendly and supportive culture with team member appreciation events
- Open-door policy
- Competitive pay
- Health and welfare benefits
- Pet discount program
- Supplemental insurance options including long and short-term disability and EAP
- Employee Referral Program
- 401k with company match
- Paid time off in addition to paid holidays
- Continuous training and growth opportunities
If you require alternative methods of application or screening, please contact us directly.
We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/team members to perform essential functions of the job.
We are a fair chance employer; prior backgrounds will not automatically disqualify you from employment with us.
Chris Christensen Systems, LLC/Nexus Brands Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or another other characteristics protected by law.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
