What are the responsibilities and job description for the Operations Coordinator Associate position at Nexus Energy Services?
Job Title: Office Coordinator and Service Support
Reports to: [Manager's Name]
Location: Canonsburg, PA
Job Type: Full-time
About the Role:
This is a critical function within our organization, responsible for coordinating day-to-day operations in Canonsburg, PA. The successful candidate will work closely with our administrative and service teams to ensure seamless execution of tasks and projects.
Key Responsibilities:
- Answer the NES phone and direct calls accordingly, providing excellent customer service and ensuring timely response to inquiries.
- Create work orders in our ERP system for service call requests received by phone and email.
- Service invoicing for customers and subcontractors, uploading all invoices into vendor portals in a timely and accurate manner.
- Track and maintain records for Service Dept certifications and training, ensuring compliance with industry standards.
- Support ordering and inventory of service parts, collaborating with cross-functional teams to identify areas for improvement.
- Facilitate construction team filing permits and modification reports, maintaining organized records and ensuring regulatory compliance.
- Mail AR statements and make AR calls, following up with customers to resolve any outstanding issues.
- Record and monitor Vehicle Inspections and Maintenance, identifying trends and opportunities for cost savings.
- Receive and distribute incoming mail, facilitating outbound mail and ensuring timely delivery of important documents.
- Manage Office supplies, streamlining processes to reduce waste and optimize budget allocation.
- Work with cross-functional team members to investigate and resolve customer and vendor questions and concerns, providing prompt and professional responses.
- Maintain accurate and organized records, contributing to a culture of transparency and accountability within the organization.
Requirements:
- Associates degree in business or accounting preferred, or equivalent combination of education and experience.
- 5 years of experience in a professional office environment preferred.
- Notary Public a plus, enhancing our ability to provide secure and confidential services.
- Microsoft Office expertise, along with previous experience with an ERP system.
- Excellent Customer Service, Communication skills, Self-motivated, and Ability to maintain confidentiality.
