What are the responsibilities and job description for the Residential Program Supervisor (Milieu Supervisor) position at Nexus Family Healing?
The Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit.
Responsibilities:
- Prepares assigned staff work schedules to ensure adequate staff and client ratios
- Ensures that staff are performing their assigned duties and interacting with clients in a calm, therapeutic, and trauma-informed manner
- Ensures staff time cards are accurately maintained and approved
- Assists in the planning and scheduling of trauma-informed daily treatment services such as ensuring transportation needs are met; scheduling of family time and contact, special events, functions, and approved program trips
- Contributes to the development of and adherence to guidance plans
- Provides on the job coaching, training, and mentoring to staff
- Coordinates and ensures that all shift-related client and staff documentation is completed
- Identifies potential problems or risk factors on the program and generates alternative solutions
- Ensures that new admissions are entering into a safe and welcoming environment
- Assists in the review of new applicants and participates in the interview and selection of staff/team members
- Ensures that new Youth Care Professionals are mentored properly
- Provides direct supervision of assigned staff and provide performance management for staff on an ongoing basis
- Ensures confidentiality regarding client's and family’s issues, background, and treatment
- Conducts regular inspections of program areas
- Provides direct floor coverage during staff absences, emergencies and for on-call coverage
- Remains current on all company policies, assigned training, and/or certification requirements
Required Education and Experience:
- High School Diploma and 2 years minimum Nexus experience working in a treatment/counseling capacity for youth (e.g. residential, foster care/adoption, CTSS, group home/TLP, day treatment, or related adolescent counseling programs) OR 4 years external experience working with youth in a residential treatment facility; OR
- Associates Degree and 2 years minimum experience (external and/or internal experience) working with youth in a residential treatment facility; OR
- Bachelor’s Degree, preferably in a social work, psychology or clinically related field in social services, & minimum of 1 year (external and/or internal) of related experience with youth in a residential treatment facility
- Minimum of one year of team lead and/or supervisory experience is required
- Experience working with families and trauma-exposed children or adolescents is strongly preferred
- Must be at least 21 years of age.
- Valid driver’s license required. Must meet state regulating agency and company driving requirements.
Physical Demands:
The job requires extended periods of standing and walking. Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
- Competitive Salary Offered
- Comprehensive benefit package
- Generous Paid Time Off
- HOLIDAY's Paid
- Health Insurance
- Vision and Dental
- 401K
- NEW - Talkspace Therapy Benefit for the whole family
- NEW - Hinge Health Benefit for the whole family
- NEW – Carrot Fertility Benefit
- Tuition assistance and training opportunities
Nexus ICARE Values & Behavioral Competencies
- Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
- Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
- Agility: Exhibiting flexibility and adapting quickly
- Responsiveness: Being quick, positive, and accurate
- Excellence: Demonstrating quality results that surpass ordinary standards
Commitment to Diversity, Equity, & Inclusion
At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.
