Bilingual Fluent in Spanish and English -Transition Care Coordinator and Patient Experience Surveyor

Summary

Nexus Health Resources is seeking a dedicated and compassionate individual to join our team as a Bilingual Fluent in Spanish and English - Transition Care Coordinator and Patient Experience Surveyor. In this role, you will be responsible for conducting surveys by phone in both English and Spanish. Additionally, you will perform check-in phone calls in both English and Spanish to patients recently discharged from hospitals or nursing homes, ensuring their well-being, and providing assistance as needed. Communication with patient care team members to relay patient concerns is also a crucial aspect of this position. The successful candidate will report to the Nexus Health Call Center Director.

Responsibilities:

• Conduct thorough surveys in both English and Spanish to collect patient feedback and satisfaction data.

• Perform supportive check-in calls in both English and Spanish for recently discharged patients, addressing concerns and providing assistance.

• Effectively communicating with the patient's care team, promptly relaying concerns and feedback.

• Maintain accurate documentation of survey responses, patient interactions, and care team communications.

• Collaborate with colleagues and Nexus Health Call Center Director for streamlined patient care.

• Proactively identify and address issues during patient interactions, escalating when necessary.

• Adhere to protocols and guidelines for surveys, patient interactions, and compliance with healthcare regulations.

• Participate in ongoing training for industry best practices and contribute to continuous improvement efforts.

• Provide exceptional survey and call experience; demonstrating empathy and active listening.

Qualifications

• Fluent in Spanish (reading and speaking)

• Fluent in English (reading, speaking, and writing)

• Strong verbal and written communication skills

• Enthusiasm for spending a significant amount of time talking on the phone

• Proficient in using software

• Organized with excellent follow-through abilities

• Proactive in asking for assistance

• Demonstrates a strong sense of responsibility

• Sets high expectations for quality

If you are passionate about making a positive impact in healthcare, have the required language skills, and meet the specified qualifications, we encourage you to apply.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Rotating weekends

Application Question(s):

• Candidate needs to read, write and speak Spanish and English fluently.

Please answer the following questions:
1. Provide a challenge that you have had in the past and how you overcame the challenge.

2. Explain why you want to work in the area of patient experience surveys.

Language:

• Spanish and English (Required)

Ability to Commute:

• Middletown, NY 10940 (Required)

Work Location: In person

Salary : $21