What are the responsibilities and job description for the Client Support Specialist 0125 position at nexus IT group?
Overview:
We are looking for a detail-oriented and proactive Client Support Specialist to guide clients through the check history conversion mapping process. In this role, you will deliver step-by-step support, address client inquiries via email, and assist with uploading check history data. Ideal candidates will have a basic understanding of data analysis and a passion for providing exceptional client support during this critical phase of the conversion process.
Key Responsibilities:
- Client Support: Deliver clear, step-by-step guidance to clients for check history conversion mapping to ensure a smooth and comprehensible process.
- Email Communication: Respond promptly to client inquiries via email, addressing questions, troubleshooting issues, and clarifying the conversion mapping process.
- Data Upload Assistance: Help clients upload check history data accurately and ensure it meets necessary requirements.
- Quality Assurance: Review and validate client-provided data for alignment with conversion mapping requirements, resolving discrepancies when needed.
- Documentation: Maintain accurate and detailed records of client interactions, troubleshooting steps, and resolutions to ensure proper follow-up and escalation.
- Collaboration: Partner with internal teams, such as Data Analysis and IT, to address complex issues and deliver exceptional client experiences.
- Process Improvement: Provide insights on recurring challenges and client feedback to refine workflows and improve documentation.
Qualifications:
- Data Analysis Basics: Ability to interpret and troubleshoot basic data issues; familiarity with spreadsheets or databases is advantageous.
- Effective Communication: Strong written communication skills with the ability to simplify complex concepts for clients.
- Problem-Solving: Critical thinking skills and an eye for detail to troubleshoot and resolve client issues effectively.
- Technical Knowledge: Familiarity with data upload processes and basic software tools (e.g., Excel, Google Sheets).
- Client-Focused Mindset: A commitment to helping clients succeed and providing high-quality support.
- Experience: Prior experience in client support, customer service, or a related field, especially in technical or data-driven roles, is preferred.
Preferred Qualifications:
- Experience with data migration, conversion mapping, or financial systems.
- Background in technical troubleshooting or client-facing technical support.
What We Offer:
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional growth and development
If you are passionate about delivering exceptional client service and enjoy working with data-driven processes, we invite you to apply for the Client Support Specialist role and become part of our team!
