What are the responsibilities and job description for the Customer Service Representative position at Nexus Staff?
Job Title : Customer Service Representative
Employment Type : Contract to Hire
Work Hours : 10am - 6pm or 9am - 5pm - Monday - Friday
Work site : 100% Onsite
Location : 5020 Sunrise Highway, Massapequa Park, NY 11762
This role is ideal for someone eager to start a career in the optical industry, with opportunities for training and growth. You will be responsible for assisting customers, processing orders, and ensuring a smooth customer experience while learning the fundamentals of optical products and services.
Key Responsibilities
Customer Support & Communication :
- Answer and assist with customer inquiries via phone and email
- Provide basic product information and help customers with order-related questions.
- Learn and apply problem-solving skills to resolve customer concerns effectively.
Order Entry & Processing :
Product & Industry Training :
Team Collaboration & Administrative Tasks :
Qualifications & Skills
No prior optical experience required – we will train you!
Strong communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
Detail-oriented with basic data entry, Excel and Computer skills.
A positive attitude and willingness to learn.
Why Join Us?
Learn More
