Fitness and Spa Membership Manager

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WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350 of the top brands in luxury residential and hotels across 30 markets in the U.S.

Responsibilities:

Membership Sales & Retention:

• Actively promote and sell fitness and spa memberships to potential clients.
• Provide excellent customer service to retain existing members and encourage renewals.
• Create and execute strategies to increase membership sales and engagement.
• Track and report membership metrics for both fitness and spa services.

Client Engagement:

• Welcome and assist new members, ensuring they understand the benefits of fitness and spa amenities.
• Address member inquiries, concerns, and feedback in a professional and timely manner.
• Coordinate membership benefits, including spa discounts or package offerings.

Programming Support:

• Collaborate with the Fitness Manager, spa team, and instructors to promote group fitness classes, personal training packages, and spa services.
• Upsell additional services such as wellness packages, spa treatments, and exclusive programs.

Facility Oversight:

• Ensure fitness and spa facilities are clean, organized, and meet safety and hygiene standards.
• Monitor member usage and ensure compliance with gym and spa policies.

Marketing & Outreach:

• Assist in creating promotional materials and campaigns for fitness and spa membership sales.
• Participate in community events to build awareness and generate leads for both services.

Administration:

• Maintain accurate membership records for both fitness and spa members, and process payments or account adjustments as needed.
• Schedule tours, consultations, and follow-ups with potential clients.

Goal Achievement:

• Meet or exceed monthly membership and sales targets for both fitness and spa offerings.
• Work with the team to develop strategies for membership growth and increased revenue.

Qualifications:

• Prior experience in fitness, spa, sales, or customer service preferred.
• Strong interpersonal and communication skills.
• Proactive, self-motivated, and goal-oriented.
• Knowledge of fitness equipment, wellness programs, and spa services is a plus.
• Ability to work flexible hours, including weekends.

We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Experience in supervising others is a plus. Making eye contact and being welcoming is a must! The pay for this position is $20.00 per hour and some schedule flexibility is required for shift coverage in emergency situations.

Check out our website at nfcam.com and join our Social Networks:

https://www.instagram.com/nfcamenitymanagement/?hl=en

https://www.facebook.com/pg/NFC-Amenity-Management-1720447584877743/posts/?ref=page_internal

https://www.linkedin.com/company/nfc-amenity-management

Benefits

• Weekly Pay!
• Paid training.
• Long list of discounts and benefits available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State required healthcare benefits available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
• Start earning generous paid time off as of your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income offered to qualifying employees in applicable areas.

The pay for this position is $20.00 per hour, plus a commission for each membership sold.

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. If we don’t contact you right away, your resume and information is still on file and can be considered for all open positions with the single application. All employees must be legal to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

INDNFC

Salary : $20