What are the responsibilities and job description for the Front Desk Associate (Flex Staff) position at NFC Amenity Management?
Job Description-Front Desk Associate
An NFC Front Desk Associate ensures exceptional service is provided to all residents and their guests. A Front Desk Associate is responsible for maintaining the “hub” of the building lobby and upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations and policies.
Reports To: Front Desk Associate reports directly to Front Desk Supervisor
Duties & Responsibilities (include and not limited to the following)
- Provides a Warm Welcome and Fond Farewell to all residents and their guests.
- Provide knowledgeable and comprehensive information about the surrounding areas.
- Interaction with clients showing genuine sincerity and appreciation.
- Coordinate requests for dry cleaning pick up/drop off, pet walking, housekeeping, grocery delivery.
- Assist residents at loading dock with move in/outs.
- Advise residents and guests of any appropriate rules and regulations established by the management of the property.
- Present a professional appearance by adhering to Company Uniform and Grooming Standards
- Perform at the highest level of Customer Service and always looking for ways to “Wow.” all clients by exceeding their expectations and striving to provide aggressive hospitality.
- Facilitate contractor arrivals/departures and realtor/potential home buyer/renter visits.
- Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management and residents/guests
- Follow property specific system to receive and sign for resident packages to ensure efficient delivery to residents.
- Performs miscellaneous job-related duties as assigned.
- Following all procedures for resident, guest, and vendor access
- Accurately record time and attendance in Company time record keeping system
- Adhere to all Company Polices as indicated in Employee Handbook and Property specific regulations.
- Knowledgeable of all emergency and safety procedures
Current Openings:
Rotating Friday-Saturday 11:00pm-7:00am
Saturday-Sunday 12:00pm-8:00pm
Rotating Saturday-Sunday 3:00pm-11:00pm
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Morning shift
- Nights as needed
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Arlington, VA 22202 (Required)
Ability to Relocate:
- Arlington, VA 22202: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19
