What are the responsibilities and job description for the Asset Management Software Program Analyst position at NFF Inc?
About NFF
Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff augmentation services. Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).
NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a “Cisco Top-5 Mid-Atlantic SLED Partner” in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.
NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.
About this Position / Responsibilities
NFF, Inc. is seeking an experienced IT Asset Management Software Program Analyst to lead the development and implementation of a comprehensive software asset management (SAM) lifecycle program. A strong background in ITAM and SAM principles, with proven expertise in implementing and optimizing ServiceNow IT Asset Management modules. This role is critical in ensuring the efficient management of software assets throughout their lifecycle, optimizing costs, minimizing risks, and ensuring compliance with licensing agreements.
Program Development and Oversight:
- Design, develop, and oversee the implementation of a robust **Software Asset Management Life Cycle Program.
- Establish policies, processes, and governance for the management of software assets across the organization.
- Define and implement workflows to ensure effective tracking and reporting of software usage and compliance.
- Lead the integration and configuration of **ServiceNow IT Asset Management (SAM)** modules, including Software Asset Management Professional.
- Collaborate with stakeholders to customize ServiceNow workflows and reporting dashboards to meet organizational needs.
- Provide recommendations for ServiceNow optimizations and upgrades regarding ITAM/SAM functionalities.
- Manage and track software licenses, entitlements, and compliance requirements.
- Conduct periodic audits to identify risks, licensing gaps, and cost-saving opportunities.
- Partner with procurement teams to negotiate software license agreements and renewals.
- Work closely with IT, procurement, and finance teams to align software asset management practices with organizational goals.
- Collaborate with vendor management teams to ensure accurate contract and license tracking.
- Provide training and guidance to stakeholders on SAM policies, processes, and tools.
- Develop and maintain reports and dashboards to provide visibility into software usage, compliance, and cost savings.
- Perform data analysis to identify trends, risks, and opportunities for process improvement.
- Ensure the accuracy and integrity of data within the SAM tools.
Qualifications
Qualifications Education and Experience:- Bachelor’s degree in information technology, Business Administration, or a related field (or equivalent work experience).
- 7 years of experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM)
- Hands on experience with ServiceNow implementation, particularly the ITAM or SAM modules.
- Proficiency in Service Now ITAM/SAM Professional or similar platforms.
- Strong understanding of software licensing models.
- Familiarity with ITIL principles and best practices.
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills.
- Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.
- Ability to lead projects and manage competing priorities in a fast-paced environment.
NFF Disclosures
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
- Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
- STD, LTD, Supplemental life insurance and ADD&D
- Comprehensive 401k plan
- Paid Time Off
NFF is an Equal Opportunity Employer.
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