What are the responsibilities and job description for the Helpdesk Specialist (Hybrid) position at NFF?
About NFF
NFF, Inc. seeking an experienced Help Desk Specialist to provide top-notch technical support to our customers, ensure seamless software functionality, and collaborate with our development team to resolve issues and implement enhancements.
About this Position / Responsibilities
Duties and Tasks / Essential Functions
- Technical Support : Deliver exceptional customer service via phone, email, or remote connections, resolving technical and non-technical issues promptly and accurately.
- Issue Management : Document, track, and monitor support requests using Zendesk and Jira, escalating critical issues to the technical staff as needed.
- Training and Development : Develop and maintain training materials, conduct customer training sessions, and collaborate with the Training Coordinator to configure software applications.
- Testing and Quality Assurance : Participate in agile planning, develop test conditions, identify and log defects, and verify fixes.
- Collaboration and Communication : Work closely with the development team to resolve customer issues, analyze feedback, and implement enhancements.
Qualifications
Requirements :
Nice to Have :
NFF Disclosures
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees :
NFF is an Equal Opportunity Employer.
Important Notice : All NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.
