What are the responsibilities and job description for the Brokerage Operations Support Specialist position at NFI Industries?
Overview
The Brokerage Operations Support Specialist is an entry level position, providing operational support to the customer and carrier account managers. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services and, following standard operating procedures to problem solve.
Responsibilities
Data entry :
- Entering orders into the system according to customer standard operating procedures
- Carrier Vetting; the setup of new carrier partners into Accellos
- Proof of Delivery (POD) Requests for accounting or, account managers
- Verification :
- Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
- Trouble-shooting any issues arising during the verification process
- Escalating issues to carrier or customer account managers in a timely manner when necessary
Appointments :
Order tracking :
Additional Responsibilities :
Qualifications
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants : The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-5580
