What are the responsibilities and job description for the Service Coordinator position at NFI Industries?
The Service Coordinator is responsible for accurate and timely data input with creating and receiving purchase orders for parts inventory and with creating and completing purchase order for outside vendor support. Assist with inventory control. This person reports to Maintenance Field Manager or assigned Service Manager.
Responsibilities
- Provide high level of customer service to internal and external customers in Distribution by demonstrating prompt and thorough attention to details, issues and requests.
- Interacts with other members of the team as required, in support of the customers.
- Coordinate PO requests from field by phone or email with creating purchase orders and notify location or vendor with a return email.
- Properly identify and order necessary replacement parts, special order parts, lube/oil supplies, shop supplies where applicable.
- Responsible for entering local and field invoices (i.e. inventory parts / vendors repair)
- Scan invoice and attach to purchase order in TMT.
- Responsible for sending Non FEC Invoices to Maintenance Invoice Management daily.
- Assist ensuring parts are charged on field repair orders.
- Process Maintenance Invoice Management weekly FEC statement of invoices.
- Direct customer inquiries to various support departments, providing timely and professional customer service support on issues.
- Where applicable scan and attach equipment PM sheets to repair orders.
- Where applicable parts inventory – cycle counts, coordinate part returns.
- Where applicable – parts are put away and labeled.
- Follows all safety procedures in performing work as well as company policies and any other safety procedures necessary.
- Exhibit the ability to work in a team and also to show initiative and self-direction
- Report all accidents, injuries, safety violations and unsafe working conditions immediately.
Qualifications
- High school diploma or tech school graduate or college graduate
- Computer knowledge including Microsoft Office (Word, Excel, Gmail and PowerPoint), Maintenance software programs.
- At least 1 year of experience in Customer Service with issues resolution experience
- Detail oriented with excellent follow-up practices
- Strong verbal and written communication skills
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work independently and as a member of a team.
- Must be willing and able to frequently push, pull, kneel, bend and reach
- Must be able to use safe handling/lifting procedures to move parts/product
- Be capable of becoming certified to operate MHE equipment
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
