What are the responsibilities and job description for the Imaging Field Service Engineer (Rhode Island) position at nGenium?
Imaging Field Service Engineer (Rhode Island)
Location: Rhode Island
Salary: $80,000 - $120,000 Excellent Benefits
Who We Are
We are a leading provider of advanced medical imaging solutions, delivering state-of-the-art technology and services to healthcare facilities nationwide. With a strong commitment to excellence, we specialize in supporting hospitals, clinics, and specialty practices across a wide range of modalities, including X-ray, CT, and MR systems. Our goal is to empower healthcare providers with reliable, high-quality imaging systems that improve patient outcomes.
The Opportunity
We’re seeking an experienced and motivated Field Service Engineer to join our technical service team. In this role, you will be at the forefront of ensuring the seamless operation of medical imaging equipment. You’ll work hands-on with cutting-edge X-ray, CT, and MR systems, performing installations, preventive maintenance, and troubleshooting to deliver exceptional service to our clients.
This position requires travel to client locations to provide technical support, repairs, and inspections. You’ll also collaborate with internal teams to drive customer satisfaction and contribute to the success of our organization.
Key Responsibilities
- Install, maintain, and repair medical imaging equipment, including X-ray, CT, and MR systems, at client sites.
- Perform scheduled preventative maintenance and quality assurance checks.
- Diagnose and resolve technical issues, ensuring minimal downtime for clients.
- Maintain accurate service documentation for internal records and client reporting.
- Foster strong relationships with customers, acting as the primary point of contact for technical support.
- Collaborate with internal teams, including sales and technical support, to enhance client experiences.
- Stay current with advancements in imaging technology and attend training as required.
What We’re Looking For
We’re searching for a technically skilled, self-motivated individual who thrives in a fast-paced, client-focused environment. If you have a passion for problem-solving, enjoy hands-on technical work, and are committed to delivering exceptional service, we’d love to hear from you!
Qualifications:
- Minimum 2 years of experience in servicing medical imaging systems, including X-ray, CT, and/or MR equipment.
- Strong technical expertise in troubleshooting and repairing imaging systems.
- Knowledge of major OEM equipment (GE, Siemens, Philips, etc.) is highly desirable.
- Excellent communication and interpersonal skills to effectively interact with clients and team members.
- Ability to manage multiple tasks and work independently in a dynamic environment.
- Willingness to travel regionally as required.
- Valid driver’s license.
Salary : $80,000 - $120,000
