General Manager II

Overview:

The primary responsibility of a General Manager II is to co-partner directly with the local site leadership teams to ensure they are meeting and/or exceeding KPIs and SLAs. Additionally, this position will partner directly with the Client to manage the business and exceed all established KPIs. This role requires an experienced leader with a successful track record from startups, 3PL, retail, e-commerce, and reverse logistics.

Job Summary:

Key Responsibilities:

1. Manage an entire site with 1-2 direct salaried leader reports
2. Collaborate with cross-functional areas such as Risk Management, Safety, EHS, IT, and HR to ensure organizational effectiveness.
3. Work collaboratively with all levels of the organization while displaying strong leadership & communication skills and maintaining positive associate relations.
4. Balance between administrative duties and a strong presence on the warehouse floor
5. Adapt to shifts/quick changes in the work environment and take on additional responsibilities as needed.
6. Provide guidance and mentorship to your teams that outline the path to success.
7. Oversees rollout of daily operating plan at local site level.
8. Could you facilitate a robust orientation for new hires and provide a company overview and expected progression for the onboarding period?
9. Forecast volume for the month ahead and contribute to P&L planning.
10. Ensure all technical and operational equipment is in working order and address deficiencies with cross-function support/operations teams.
11. Holds local leadership teams accountable for providing a safe working environment while focusing heavily on quality.
12. Must be able to work shift hours to support business operations.
13. Work closely with nGroup’s senior leadership team.

Strategy Leadership/Management:

1. Serve as the company's ambassador and thought leader while operating an on-site team.
2. Lead in a manner consistent with the company’s overall standards.
3. Consult with the Executive leadership team to ensure operating methodologies align with the company’s core values, culture, and mission.
4. Drive large-scale needs analysis upon hire and evaluate operating solutions to ensure successful delivery of SLA/KPI goals.
5. Strategize with the local senior leadership team on process improvements if needed and develop, foster, and support the development of the local leadership team's reporting.
6. Holds weekly calls with the Operations team to ensure the site's objectives are executed efficiently and profitably.

Decision-Making/Authority:

1. Adapt to and quickly think through operating challenges as they arise, provide solutions, or seek guidance from senior leadership team for solution if needed.
2. Make recommendations to leverage or change strategy, programs, policies, and tools based on effectiveness to support metrics and changes in business need.
3. Possesses writing, delivering, and effectively executing communications through all avenues.

Business/Financial Results:

1. Adhere to metrics for operation, process measures, and requirements; communicate, analyze, and report on the progress of talent and operational improvement initiatives.
2. Build commitment to operational efforts by demonstrating the delivered value of exceptional execution of operational standards.

Relationship Management:

1. Collaborates with operations leaders at senior level within the organization to cultivate and maintain a healthy partnership with the client.
2. Oversee multiple vendor relationships related to cost savings while still receiving quality outcomes.
3. Work with stakeholders/enterprise SMEs to assess the performance needs of the Supervisory team and hourly associates to maintain a positive culture/working environment that is conducive to nGROUP’s core values and mission.

Business Alignment:

1. Support assigned structure, associates, and processes to meet/exceed SLA and company strategy.
2. Actively engaged in the delivery of daily communication to Senior Leadership.

Talent Development:

1. Facilitates the onboarding process for salaried/hourly members of their network.
2. Continually focuses on and develops talent, including self-development. Coaches, mentors, and provide feedback to the leadership on associates' performance. Continuously drives programs to support internal retention of hourly and salaried members of the designated team.
3. Champions development initiatives as they are rolled out and executes necessary compliance trainings.
4. Develops and mentors associates interested in pursuing a leadership role within the organization.
5. Experienced in providing coaching and feedback to the leadership team

Skills and Qualifications:

1. Bachelor's degree in a related field or equivalent experience
2. 5 years’ experience and successful track record in large warehouses from 3PL, retail, e-commerce, and reverse logistics. Startups a plus
3. Previous experience managing multiple salaried leaders
4. Ability to develop and deliver long and short-term plans as part of the overall strategy for achieving successful operational goals.
5. Ability to collaborate well with client/s to ensure strong & trusting relationship is maintained for the life of the account.
6. Ability to de-escalate associate relation challenges before handing off to Human Resources.
7. Bilingual a plus (English & Spanish).
8. Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance are necessary.
9. Onsite (no hybrid).

Physical Demands:

While performing this job's duties, the associate must focus on Inventory tasks, socialize findings (verbally/visually), resolve discrepancies, and post accuracy goals on the warehouse floor. They must also sit or stand for extended periods. The associate is frequently required to stand, walk, use hands, and reach with hands and arms. Associates in this position often operate a computer, read, write, and interact with others in person, over the phone, and via other devices. They move about within the office to access file cabinets, documents, office machinery, and other equipment. They may also have to do some light lifting of supplies and materials occasionally. Occasionally move objects weighing up to 50 lbs.

EOE

E-Verify Required