What are the responsibilities and job description for the General Manager Traveling position at nGROUP?
General Manager II Overview
The primary responsibility of a General Manager II is to co-partner directly with the local site leadership teams to ensure they are meeting and/or exceeding Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Main Responsibilities:
- Collaborate with cross-functional areas such as Risk Management, Safety, Environmental Health and Safety (EHS), Information Technology (IT), and Human Resources (HR) to ensure organizational effectiveness.
- Balance between administrative duties and a strong presence on the warehouse floor.
- Adapt to shifts/quick changes in the work environment and take on additional responsibilities as needed.
- Oversee the rollout of daily operating plans at the local site level.
- Ensure all technical and operational equipment is in working order and address deficiencies with cross-function support/operations teams.
- Hold local leadership teams accountable for providing a safe working environment while focusing heavily on quality.
- Must be able to work shift hours to support business operations.
- Work closely with nGroup's senior leadership team.
Strategy Leadership/Management:
- Consult with the Executive leadership team to ensure operating methodologies align with the company's core values, culture, and mission.
- Drive large-scale needs analysis upon hire and evaluate operating solutions to ensure successful delivery of SLA/KPI goals.
- Strategize with the local senior leadership team on process improvements if needed and develop, foster, and support the development of the local leadership team's reporting.
- Hold weekly calls with the Operations team to ensure the site's objectives are executed efficiently and profitably.
Key Qualifications:
- Adapt to and quickly think through operating challenges as they arise, provide solutions, or seek guidance from senior leadership team for solution if needed.
- Make recommendations to leverage or change strategy, programs, policies, and tools based on effectiveness to support metrics and changes in business need.
- Possesses writing, delivering, and effectively executing communications through all avenues.
Business/Financial Results:
- Adhere to metrics for operation, process measures, and requirements;
- Relationship Management:
- Collaborate with operations leaders at senior level within the organization to cultivate and maintain a healthy partnership with the client.
- Oversee multiple vendor relationships related to cost savings while still receiving quality outcomes.
- Work with stakeholders/enterprise SMEs to assess the performance needs of the Supervisory team and hourly associates to maintain a positive culture/working environment that is conducive to nGROUP's core values and mission.
- Support assigned structure, associates, and processes to meet/exceed SLA and company strategy.
- Actively engaged in the delivery of daily communication to Senior Leadership.
- Facilitates the onboarding process for salaried/hourly members of their network.
- Coaches, mentors, and provide feedback to the leadership on associates' performance. Continuously drives programs to support internal retention of hourly and salaried members of the designated team.
