Assistant Clinical Manager (RN)

Definition:

The Assistant Clinical Manager is a Registered Nurse who assists the Clinical Manager in managing clinical services in the home care agency.

Line of Authority:

Clinical Manager / Administrator/Director of Services; Regional Administrator; Director of HomeCare Services; Vice President, HomeCare

Qualifications:

• Current, unencumbered Registered Nurse license in the state of employment
• Minimum three (3) years’ experience as a Registered Nurse
• Minimum 6 months experience in home care
• Minimum one year’s supervisory experience as a Registered Nurse
• Demonstrated ability to supervise, motivate, develop, and direct a clinical team
• Excellent communication, organization, and critical thinking skills
• Commitment to excellent patient care outcomes and satisfaction
• Current Driver’s License, car insurance, and good driving record
• Able to meet Background Screening requirements

Specific Responsibilities, under the direction of and as assigned by the Clinical Manager:

Oversees clinical services including:

• Making Patient and Personnel assignments;
• Assuring that patient needs are continually assessed and adequately met;
• Coordinating referrals and on-going care with patients, their caregivers and representatives, referral sources, physicians, clinicians and internal agency staff;
• Assuring the development, implementation and updates of the individualized patient plans of care to optimize patient outcomes;
• Analyzing data and reviewing medical records to ensure accuracy and optimal patient outcomes
• Working with the Clinical Manager and Administrator / Director of Services to investigate and resolve complaints and grievances;
• Assuring adequate human and material resources to meet patient needs, performs nursing visits as needed;
• Assuring 24/7 availability of a nurse by coordinating the after-hours On Call schedule and participating in the call schedule on a rotating basis, as needed; and
• Monitoring and analyzing patient outcomes and patient satisfaction reports, providing education and implementing changes as indicated.

Supervises and manages all employed and contracted clinical agency staff, including:

• Recruiting, hiring, coaching, and disciplining clinical staff;
• Providing for timely and meaningful on-going evaluations of staff competency, job performance, and compliance to standards of care, best practices, and NHC HomeCare policies and procedures;
• Assuring appropriate and timely orientation;
• Facilitating continuing education to meet state, federal and NHC HomeCare requirements and identified staff teaching / training needs;
• Reviews medical records and clinician-specific data for accuracy and understanding and provides education as indicated;
• Fostering a collaborative work environment conducive to the success of the individual and team;
• Employing strategies to promote health and a safe environment, including implementation of quality assessment and performance improvement, infection control, and safety policies;
• Establishing and maintaining effective communication with agency staff and management, patients and their representatives, referral sources, health care providers, and Regional and Corporate partners; and
• Performs other duties as assigned by the Clinical Manager or Administrator/Director of Services.
• Contributes to the achievement of agency and company goals, including
• Assuring efficient and effective management of human and material resources;
• Modeling the company’s ‘Better Way Promises’ and Code of Conduct and Compliance Standards;
• Maintaining, and supporting and ensuring compliance to, a strong working knowledge federal and state Home Health regulations, company policies and procedures, professional clinical standards and evidence-based best practices;
• Participating in Quality Assessment Performance Improvement activities including sitting on the QAPI Steering Committee, if appointed; assuring accuracy of OASIS data collection; and analyzing data, medical record review; and facilitating Performance Improvement projects;
• Assisting in the annual evaluation of care provided by the agency;
• In the event of an emergency, serving on the agency’s Incident Management Team by supporting the Clinical Manager who is the Administrator/Director of Services’ first alternate and the Information, Liaison, and Safety and Security Officer; and
• Representing and promoting the agency positively to the community.

Performance Requirements:

• Ability to learn, absorb, and apply professional training; follow physician’s orders and keep records in prescribed manner.
• Ability to organize work procedures, assume responsibility and tactfully supervise others.
• Ability to lift 70-80 pounds on an occasional basis.
• Ability to bend, stoop, squat and twist numerous times daily.
• Ability to see and hear adequately, in order to respond to auditory and visual requests from patients.
• Ability to speak in clear, concise voice in order to communicate with patients who may be hearing impaired.
• Ability to carry out fine motor skills with manual dexterity.
• Mental acuity high enough to adequately perform job requirements.
• Must have reliable personal transportation.