Implant Treatment Coordinator

Who We Are:

Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our organization's growth and success.

Our core values center around healing first for our patients. Members of our team approach each day with compassion for both patients and colleagues. We promote innovation on every level and ensure we are accessible to one another as we work as one team.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives - all while having a little fun!

Position Summary:

As a Dental Implant Treatment Coordinator, you will transform patients' lives through expert guidance and exceptional care. This role combines clinical expertise with sales acumen, ensuring patients receive high-quality treatment and a seamless experience. Key responsibilities include building lasting relationships, enhancing patient understanding through clear communication, and driving implant case acceptance.

Responsibilities include but are not limited to:

Sales & Patient Care

• Conduct consultations with prospective implant patients to explain treatment plans, options, and costs.
• Assist potential patients in their decision-making process, using the NHOMS | MassOMS consultative approach to foster confidence and trust.
• Manage follow-ups with prospective patients to encourage treatment acceptance.
• Collaborate with the surgical team to drive implant sales while maintaining patient care standards.
• Maintain strong relationships with patients from consultation through treatment.
• Support marketing efforts and referral generation initiatives to attract new patients.

Clinical Support

• Assist chairside during a diverse range of dental surgical procedures.
• Prepare, break down, disinfect, and sterilize treatment rooms and instruments to maintain hygiene standards.
• Ensure compliance with infection control, CDC, OSHA, and HIPAA regulations.
• Capture high-quality radiographic images and maintain accurate patient records.
• Provide pre-operative and post-operative care instructions to patients.
• Coordinate and communicate implant treatment details with referring offices and team members.

Operational Excellence

• Utilize Open Dental and HubSpot systems to optimize the sales and patient-tracking process, generate reports, and analyze performance.
• Demonstrate reliability, effective communication, and adherence to organizational core values.
• Perform additional tasks and responsibilities as assigned by the Clinical Manager.

Required Skills & Abilities:

• Strong verbal and written communication skills.
• Self-motivated, professional, and target driven.
• Ability to multitask and adapt in a fast-paced environment.
• Proficiency in computer applications, including Microsoft Suite, and familiarity with Open Dental or HubSpot.
• High School Diploma and reliable transportation.
• Willingness to travel up to 20% as required to support clinic operations.
• Sales experience (B2C preferred) with the ability to build long-term relationships.
• Strong follow-through, effective communication, and reliability.

Experience & Qualifications:

• 2-3 years of experience in dental or oral surgery (required).
• Implant Treatment Coordinator experience: 1 year (preferred).
• NH MedTech (required)
• CPR certification (required)
• DANB Radiation Health & Safety (required)

Compensation & Benefits:

• $55,000-$65,000 base compensation an uncapped sales incentive plan
• Medical, Dental, & Vision Insurance
• Paid vacation & sick time
• Access to our 401(k), Safe Harbor, & Profit Share Plan
• Eligibility for discretionary quarterly bonuses.
• Discounted oral surgery services for teammates and their families.
• Referral Bonus eligibility

Our Commitment to Diversity and Inclusion

At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.