What are the responsibilities and job description for the Technical Assistant (Telecommunications) position at NHS Ayrshire & Arran?
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Who We Are
NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.
In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.
To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)
Position
An opportunity has arisen for a Technical Assistant (Telecommunications) on a 2 year, fixed-term contract, based across Ailsa Hospital, University Hospital Crosshouse, and University Hospital Ayr.
What You Will Do
NHS Ayrshire & Arran has a requirement for a Telecommunications Technical Assistant to work within our Digital Services Department within the Corporate Services Directorate.
Responsible to the Telecomms and Desktop Manager and Technical Specialist (Telecommunications), the role is to programme, support and develop the design, installation, connectivity and security of network and telecoms systems to ensure the stable operation of the organisations Digital Services systems and voice communications, including designing and implementing new systems and procedures and Unified Communications across all hospitals, GP Practice, Pharmacy, Dental, Community Clinic and Health Centre Sites.
For further information on the role please click the link below to view the job description
Knowledge, Training And/or Experience Required To Do The Job
To be successful in this role, you must possess good communication and interpersonal skills, along with the ability to work autonomously and under pressure to meet deadlines. You will often work on your own initiative and will be expected to liaise with several NHS and external support colleagues on a regular basis.
You must also be enthusiastic and motivated and have a flexible approach to working, which includes unsociable hours and have a full unendorsed UK driving licence, with access to own car for short business journeys between NHS Ayrshire & Arran sites.
You will have a Professional qualification equivalent to HND level, and must also possess knowledge of Telephony systems including DX, OSV, OSB, DX Messenger Voicemail and Netcall products. You should also have technical knowledge of IP networks and voice hardware, protocols and standards, have a proven experience in telephony support, and have an excellent understanding of the organisation’s goals and objectives, as well as have knowledge of applicable data privacy practices and laws.
For further information on the requirements for the role please click the link below to view the person specification
Hours
37 hours per week
Driving Licence/Car Ownership
A car licence/car ownership is essential to this role.
For informal enquiries please contact Helen Johnson, Telecomms and Desktop Manager on 01563 825800 or Brian Picknell, Technical Specialist Telecomms 01563 826768.
Additional Information For Candidates
You should apply for this post by completing the application process on JobTrain.
We are unable to provide sponsorship for bank contracts.
Who We Are
NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.
In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.
To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)
Position
An opportunity has arisen for a Technical Assistant (Telecommunications) on a 2 year, fixed-term contract, based across Ailsa Hospital, University Hospital Crosshouse, and University Hospital Ayr.
What You Will Do
NHS Ayrshire & Arran has a requirement for a Telecommunications Technical Assistant to work within our Digital Services Department within the Corporate Services Directorate.
Responsible to the Telecomms and Desktop Manager and Technical Specialist (Telecommunications), the role is to programme, support and develop the design, installation, connectivity and security of network and telecoms systems to ensure the stable operation of the organisations Digital Services systems and voice communications, including designing and implementing new systems and procedures and Unified Communications across all hospitals, GP Practice, Pharmacy, Dental, Community Clinic and Health Centre Sites.
For further information on the role please click the link below to view the job description
Knowledge, Training And/or Experience Required To Do The Job
To be successful in this role, you must possess good communication and interpersonal skills, along with the ability to work autonomously and under pressure to meet deadlines. You will often work on your own initiative and will be expected to liaise with several NHS and external support colleagues on a regular basis.
You must also be enthusiastic and motivated and have a flexible approach to working, which includes unsociable hours and have a full unendorsed UK driving licence, with access to own car for short business journeys between NHS Ayrshire & Arran sites.
You will have a Professional qualification equivalent to HND level, and must also possess knowledge of Telephony systems including DX, OSV, OSB, DX Messenger Voicemail and Netcall products. You should also have technical knowledge of IP networks and voice hardware, protocols and standards, have a proven experience in telephony support, and have an excellent understanding of the organisation’s goals and objectives, as well as have knowledge of applicable data privacy practices and laws.
For further information on the requirements for the role please click the link below to view the person specification
Hours
37 hours per week
Driving Licence/Car Ownership
A car licence/car ownership is essential to this role.
For informal enquiries please contact Helen Johnson, Telecomms and Desktop Manager on 01563 825800 or Brian Picknell, Technical Specialist Telecomms 01563 826768.
Additional Information For Candidates
You should apply for this post by completing the application process on JobTrain.
- DO NOT upload a CV as this will not be used for shortlisting purposes.
- Posts close at midnight on the indicated date. Late applications will not be accepted.
- For help to complete an application on JobTrain, please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
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- Please contact JobTrain Candidate Support Hub : https://jobseekersupport.jobtrain.co.uk/support/home - for advice and support with any system issues.
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- Once you have submitted your application form you will be unable to make any amendments.
- Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your JobTrain profile to reflect that you are employed by NHS Ayrshire and Arran.
- Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
We are unable to provide sponsorship for bank contracts.
