What are the responsibilities and job description for the Front Desk Agent position at NI Features?
We are seeking a friendly, professional, and customer-focused Front Desk Agent to be the welcoming face of our hotel. If you thrive in a fast-paced environment, have a passion for hospitality, and enjoy creating memorable guest experiences, we invite you to join our team.
Why Join Us?
Dynamic Work Environment Be part of a team that values excellence in customer service.
Career Growth Opportunities for advancement within the hospitality industry.
Employee Perks Competitive compensation, hotel discounts, and other benefits.
Team-Oriented Culture Work alongside dedicated professionals in a supportive and collaborative atmosphere.
Key Responsibilities
Warmly welcome guests upon arrival, ensuring a smooth and efficient check-in process.
Assist with reservations, modifications, and special requests to enhance the guest experience.
Provide accurate information about hotel amenities, local attractions, and services.
Handle guest inquiries, concerns, and complaints professionally, resolving issues promptly.
Maintain accurate records of bookings, payments, and guest preferences.
Collaborate with housekeeping and other departments to ensure seamless service.
Qualifications & Skills
Prior experience in hospitality, customer service, or front desk operations is preferred but not required.
Strong interpersonal and communication skills with a positive and professional demeanor.
Ability to multitask and remain composed in a fast-paced environment.
Proficiency in basic computer systems and reservation software (training provided if needed).
Availability to work flexible shifts, including evenings, weekends, and holidays as required.
If you are passionate about delivering outstanding guest experiences and enjoy working in a welcoming and professional environment, we encourage you to apply.
Join us and become part of a team that takes pride in providing exceptional service every day.
