What are the responsibilities and job description for the Inbound Call Center Assistant position at NI Features?
Are you a detail-oriented and customer-focused individual with a passion for helping others? Do you excel in a fast-paced environment , where every call is an opportunity to make a positive impact? If so, we want you to join our team as an Inbound Call Center Assistant based in Reno !
About the Role
As an Inbound Call Center Assistant , you will be the first point of contact for our customers, providing exceptional service and support. Youll be responsible for answering inquiries, resolving issues, and ensuring a seamless customer experience. This is an entry-level role ideal for individuals who enjoy helping people and are eager to grow within a customer service career.
Key Responsibilities
- Answer inbound customer calls in a friendly and professional manner
- Provide information, answer questions, and resolve customer inquiries in a timely manner
- Document and track customer interactions in the system
- Follow up with customers as needed to ensure satisfaction and resolve any ongoing issues
- Maintain knowledge of company products, services, and policies to offer accurate support
- Collaborate with other team members to ensure excellent service and meet performance goals
- Handle customer concerns and escalate complex issues when necessary
What Were Looking For
What We Offer
If youre looking for a rewarding career where you can help others, grow professionally, and be part of a dynamic team , we want to hear from you!
Apply today and take the first step toward an exciting career in customer service!
