Micro Computer Coordinator

***** Niagara County residency not required for this position.

This position involves responsibility for providing technical support for an organization’s information technology needs. The details of the work vary according to location; however, generally this class of positions involves computer and/or telecommunications network installation, configuration, maintenance and repair, and/or help desk and user support. The incumbent may also operate a personal computer utilizing a variety of software and may do so for production work on a regular, routine basis. The incumbent may also analyze work processes and plan the computerization of manual work methods. The work is performed under the general supervision of a higher-ranking employee. The incumbent does not exercise supervision. Does related work as required

TYPICAL WORK ACTIVITIES:

1. Installs, configures, monitors, maintains and repairs computer network components and other information technology equipment including, laptops, personal data assistants, and telecommunications equipment such as land based phone lines, and fiber optics and wireless networks; 2. Provides first line technical assistance to computer and telecommunication users including identifying and resolving computer hardware and software problems and telecommunications problems either directly or by contacting the appropriate specialist or manufacturer; 3. Provides follow up checks to ensure that user problems are satisfactorily resolved; 4. Manages network server usage and Internet and e-mail usage; 5. Operates a personal computer and peripheral equipment either on an occasional basis or for production work on a regular routine basis including developing reports, and preparing data for export and display; 6. Evaluates computer and other equipment requirements and makes purchase recommendations for a computer center or computer laboratory; 7. Analyzes work procedures to identify those which are adaptable to computer applications and devises/applies plans to upgrade from manual methods to computerized systems; 8. Develops operating instructions for computer users; 9. Provides computer hardware and software training to computer users as needed; 10. Creates and maintains logs, records and reports relative to the work performed; 11. Travels to various county facilities to perform the above tasks.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of computer and telecommunications network installation, configuration, maintenance and repair; good knowledge of computer software relative to the work performed; working knowledge of work processes analysis; working knowledge of modern office terminology, procedures, and equipment; working knowledge of training methods and procedures; ability to install, configure, maintain and repair computer and/or telecommunications network components; ability to identify and resolve computer and telecommunications user problems; ability to establish and maintain effective working relationships with others; ability to understand, interpret and follow complex technical written instructions; ability to operate a personal computer and peripheral equipment in a manner consistent with the work performed; ability to evaluate equipment requirements and make purchase recommendations for a computer center or computer laboratory; ability to analyze work procedures to identify those which are adaptable to computer applications and devises/applies plans to upgrade from manual methods to computerized systems; ability to develop operating instructions for computer users; ability to demonstrate or provide instruction relative to computer or telecommunications equipment use; ability to create and maintain logs, records and reports relative to the work performed; sound judgment; integrity; tact; courtesy; physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS: Either: 1. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate’s Degree in computer science, computer technology, computer repair or a closely related field; or 2. Graduation from high school or possession of a high school equivalency diploma, and two (2) years of full-time paid experience in computer or telecommunications network operation, installation, maintenance or repair; or help desk and computer user training and support; or 3. An equivalent combination of training and experience as defined by the limits of (1) and (2). SPECIAL REQUIREMENT: Candidates must possess a valid New York State Driver’s license and it must be maintained throughout one’s employment. Certain assignments made to employees in this class will require reasonable access to transportation to meet field work requirements made in the ordinary course of business in a timely and efficient manner.