Housekeeper

Job Overview

The Niagara Crossing Hotel & Spa located in the quaint village of Lewiston NY is seeking dedicated team members to provide exceptional service for all our guests! Housekeeping is responsible for the overall cleanliness of the hotel.

We are seeking a dedicated and detail-oriented Housekeeper to join our team. The ideal candidate will play a crucial role in maintaining cleanliness and order within our facilities, ensuring a welcoming and hygienic environment for all guests and staff.

Duties

Cleaning: Dust, vacuum, mop, and sweep rooms, restrooms, and other areas

Sanitizing: Clean and sanitize rooms and common areas

Stocking: Replenish supplies like towels, toiletries, and other amenities

Inspecting: Regularly inspect assigned areas to ensure they meet housekeeping standards

Maintaining inventory: Keep an inventory of housekeeping supplies and check it regularly

Reporting: Report necessary maintenance items to the appropriate department, turn all lost and found items into your supervisor with appropriate log of location where found and knowing procedures

Following procedures: Follow departmental policies and procedures, including health and safety regulations

Responding to requests: Respond to special requests from guests, such as for extra towels or cribs

Assisting other departments: Assist other departments when needed to ensure optimal service to guests

Complaints: Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

Training: Ability to train new staff following departmental policies and procedures

Laundry: Wash, dry, fold and stock linens and towels.

Ensure guest comments to be 95% favorable.

Other considerations include but not limited to:

Hotel housekeepers should be detail-oriented, consistent, and personable

Housekeepers should be able to work well with guests and other staff members

Housekeepers should be able to follow schedules and meet cleanliness standards

Skills: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of hospitality standards and practices.
• Experience in industrial cleaning or custodial work is preferred.
• Familiarity with hotel housekeeping operations is a plus.
• Excellent attention to detail with the ability to clean efficiently and thoroughly.
• Proficient in floor care techniques including sweeping, mopping, and carpet cleaning.
• Effective communication skills to interact positively with guests and team members.
• Ability to work independently as well as part of a team in a fast-paced environment.

EDUCATION and/or EXPERIENCE : No prior experience is necessary, but may require training.

LANGUAGE SKILLS: Ability to effectively present information in one-on-one and small group situations to guests, and other employees and managers of the organization.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

Join us in creating an exceptional experience for our guests through your commitment to cleanliness and hospitality!

Job Types: Full-time, Part-time

Pay: $15.50 - $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Morning shift

Work Location: In person

Salary : $16 - $16