What are the responsibilities and job description for the Patient Partner position at Niagara Falls Memorial Medical Center?
Niagara Falls Memorial Medical Center is seeking Patient Partner to work in our Emergency Department. This position is responsible greeting Emergency Department patients upon arrival. Provides operational, clerical, basic patient care support to the Emergency Department clinical team. Collaborates with Emergency Department staff to effectuate patient flow and keeps patients informed related to wait times and delays. Provides superior customer service to patients and is charged with fostering an ideal patient experience.
ESSENTIAL FUNCTIONS:
- Greets patients and gathers/enters essential data (patient name, date of birth, and patient’s presenting complaint) into the electronic quick registration screen in the EMR system. Patient identification bracelet will be applied once patient is entered into the system.
- Recognizes patients needing immediate attention and alerts appropriate RN staff (i.e. difficulty breathing, chest pain, bleeding, stroke-like symptoms, mental health needs etc).
- Assists in implementing visitor policy. Provides updated information related to the care of the patient.
- Frequently circulates in the patient waiting area and attempts to answer questions related to
EDUCATION:
High School Diploma
Qualifications:
· Current registration as a Licensed Practical Nurse in the State of New York or one (1) year experience as an EMT or Associate Degree Medical Assistant.
· Current CPR certification
EXPERIENCE:
· Healthcare experience required
Benefits Include:
· Generous Paid Time Off (PTO) Program
· Extended Illness Bank
· Competitive hourly rates
· Group Life Insurance
· Supplemental Short Term Disability
· Medical Insurance, Dental Insurance
· Employee Assistance Program
· 403(b) Retirement & Savings Plan
· Job-related Tuition Reimbursement Program
WHO WE ARE:
Niagara Falls Memorial Medical Center is a full-service, 171-bed regional medical center with extensive inpatient and outpatient services including The Heart Center of Niagara, Niagara Wellness Connection Center, Wound Center of Niagara, Niagara Metabolic & Bariatric Services, The OB/GYN Center and UBMD Orthopedics & Sports Medicine. We also offer a comprehensive range of surgical services.
Job Type: Part-time
Pay: $22.02 - $29.29 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $22 - $29
