What are the responsibilities and job description for the Operations Manager position at Niagara University?

OUTSTANDING BENEFITS UNLIKE ANY OTHER. Low-cost health benefits, 6% 403b contribution, affordable tuition at Niagara University for you and eligible immediate family members, tuition exchange at other designated universities for eligible dependent children, generous holidays (20 days annually), PTO, and ½ day Fridays throughout the summer. Niagara University is also an approved employer for the Public Service Loan Forgiveness program. Campus life is vibrant and offers free parking, on-site dining options, and fresh coffee at Tim Horton's and Starbucks, all in a beautiful park-like setting . If you'd like to know more, check out all of the NU Facts .

Position Summary

The Engagement and Operations Manager will oversee operations, programs, and partnerships within the Levesque Institute for Civic Engagement. This role ensures seamless coordination of community-based programs, effective management of grants and budgets, and fosters relationships with diverse populations and stakeholders. The Manager will lead initiatives that align with the Institute's mission to drive meaningful, systemic change in the Niagara community through civic engagement, collaboration, and innovation.

Essential Duties and Responsibilities

Community Engagement (60%)

Assist with the development and implementation of impactful community programs in collaboration with local organizations, stakeholders, and diverse populations.
Build and maintain strong relationships with community partners to enhance the Institute's presence and capacity-building efforts.
Assist with the planning and execution of events that align with the Institute's goals, including workshops, community meetings, and outreach programs.
Collaborate with the Niagara University community (faculty, staff, and students) to design experiential learning opportunities and community-based projects.
Act as a liaison to the public, promoting the Institute's initiatives through presentations, networking, and outreach campaigns.

Operations and Program Management (40%)

Oversee day-to-day operations, including budget preparation, fiscal management, and contract compliance.

Manage pre-and post-award grant processes, ensuring adherence to reporting requirements and proper allocation of resources.

Collect, analyze, and report program data to track performance metrics and outcomes for board reports and grant submissions.

Coordinate fundraising activities, leveraging social media and other communication platforms to increase visibility and secure resources.

Provide mentorship and direction to support staff to ensure program execution.

Ensure compliance with university policies and procedures while fostering a culture of accountability and innovation.

Required Knowledge, Skills, and Abilities

Minimum of 4 years of experience in non-profit operations, higher education, program management, and / or community engagement.

Extensive knowledge of pre-and post-grant award management, including budgeting, fiscal management, and compliance.

Proven ability to build and sustain community partnerships and develop capacity-building initiatives.

Strong expertise in event planning, fundraising, and social media engagement.

Advanced proficiency with Microsoft Office Suite (PowerPoint, Excel, Outlook) and data collection tools.

Excellent written and verbal communication skills, with experience preparing board reports and grant submissions.

Demonstrated ability to manage multiple projects simultaneously and meet deadlines.

Familiarity with Niagara Falls / Niagara County communities is highly desirable.

Qualifications

A Bachelor's education degree with a minimum of 4 years of relevant experience, or an Associate's degree and 6 years of direct non-profit management or higher education experience.

Proven success in working with diverse populations and developing inclusive community programming.

Demonstrated experience in building and maintaining strong community and school district partnerships.

A track record of creating and managing programs that achieve measurable outcomes.

Knowledge of civic engagement, capacity building, and systemic change initiatives.

Additional Information

This position reports to the Executive Director of the Levesque Institute for Civic Engagement and is based at Niagara University. Occasional evening and weekend hours may be required to support community programming and events. Applicants should be mission-driven and committed to creating positive, sustainable impact within the Western New York region.

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Salary : $48,500 - $51,000

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