Customer Success Manager

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Company Overview

Based in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. AtlasRTX helps identify key opportunities, leveraging our technology, to reach customers more efficiently and effectively.

Why AtlasRTX?

AtlasRTX is passionate about creating a diverse environment. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status.

We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. We give deserving people a chance to make a difference, and invest in growing them personally & professionally. Our culture is our advantage. #CoFounderCulture.

Job Summary

Join our founding team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences.

The Customer Success Manager will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Customer Success team, you'll work closely with our clients and our Engineering teams.

Responsibilities

• Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
• Responsible for building and delivering C-Level executive presentations
• Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics
• Demonstrated success with upsell / renewal activity into $100K ACV deals
• Provide day-to-day support to clients
• Turn clients into champions
• Identify and pursue expansion opportunities
• Meet or exceed KPIs including net revenue retention

Qualifications

• 3 years of experience in SaaS or CCaaS
• Strong communication skills
• Expertise in problem-solving

Bonus Skills

• Existing SaaS, product management, and/or AI experience
• Marketing automation tools experience would be fantastic (Marketo, HubSpot, Klaviyo, SocialPilot)
• Experience working with Power BI, Tableau and SQL is preferred but not required

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000 global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3 billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30 countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.