What are the responsibilities and job description for the Implementation Architect position at NICE Systems?
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This is a rare opportunity to be part of a fast-growing, innovative team bringing digital transformation in an area new to cloud services. The primary focus is integrating and configuring state-of-the-art cloud-deployed solutions for digital evidence management for Public Safety & Justice customers in North America, taking our customers on a journey that transforms the handling of digital evidence at all stages of the justice system.
How will you make an impact?
- Based on a customer’s technical and operational requirements and data sources, creating a design that maps the customer’s data into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences.
- Configuring, testing, and verifying your design with closely-coupled integration to your customers’ criminal justice information. Working closely with the project management and value realization teams to lead the customer through a digital transformation of their organization.
- Work effectively with staff in all areas of the business, escalating when appropriate to management and/or other stakeholders. Consider technical and commercial relationships with end-users, partners and service providers.
Have you got what it takes?
- Experience in configuring and testing web-based software provided as a service
- Experience with scripting in Linqpad, Powershell or similar
- Experience with basic querying of databases (Microsoft SQL) and Elastic Search
- Experience in data migration and/or transformation
- Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
- Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
- Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
- Excellent written and spoken English
- Good listener, able to identify and validate assumptions
- Able to use effective questioning to confirm understanding of a customer problem or request and then provide help to solve it
- Capable of technical conversations with IT, and able to explain the outcome and impact to non-IT people.
- Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
- Time-management to prioritize and switch between varied tasks
- Focused and calm under pressure and with customers
- Careful record keeping
- Able to use initiative and to work effectively both independently and as part of a team
- Be able to obtain security clearances (CJIS), US citizen or permanent resident.
- Bachelors degree or Masters Degree is preferred
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 6611
Reporting into: Director, Professional Services
Role Type: Individual
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000 global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3 billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30 countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
