What are the responsibilities and job description for the Front Desk Clerk ( afternoon shift) position at Nichols Inn & Suites Hastings?
Job Overview:
We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Responsibilities:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about hotel services
- Manage reservations and bookings
- Process payments and maintain guest accounts
- Answer phone calls and direct them appropriately
- Resolve guest issues and complaints in a timely manner
- Maintain a tidy and organized front desk area
- Requirements:
- Proven experience in customer service or hospitality industry
- Excellent communication and interpersonal skills
- Multilingual abilities are a plus
- Proficiency in using phone systems and hotel management software
- Strong knowledge of front desk operations and guest services
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- Ability to maintain professionalism under pressure
- Outstanding phone etiquette skills
This position offers the opportunity to work in a dynamic hospitality environment, interacting with guests from diverse backgrounds. If you are passionate about providing top-notch service and creating memorable experiences for guests, we invite you to apply for the Front Desk Agent position.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Rotating weekends
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Hastings, MN 55033 (Required)
Work Location: In person
Salary : $13 - $15
