What are the responsibilities and job description for the Customer Service Representative position at Nicholson Heating & Air?
Who We Are Looking For:
We are seeking customer-first, detail-oriented CSRs who thrive in a fast-paced, team-driven environment. The ideal candidate is passionate about helping customers stay comfortable year-round, problem-solving with confidence, and building long-term relationships. Prior HVAC, plumbing, or electrical industry experience is preferred, and ServiceTitan experience is a plus!
What We Offer:
- Competitive Pay (great hourly base bonuses commissions)
- A Career, Not Just a Job: We invest in your leadership development and growth opportunities within the company.
- Training Coaching: We provide paid training, mentorship, and ongoing coaching to sharpen your customer service and sales skills.
- A Team That Has Your Back: We believe in a supportive, professional environment where every team member plays a role in our success.
What Makes You a Great Fit:
- You Care About Customers. You’re patient, professional, and skilled at finding solutions that keep customers comfortable and happy.
- You’re a Strong Communicator. You can guide conversations, handle objections with ease, and help customers make informed decisions.
- You’re Organized Detail-Oriented. You can juggle multiple calls, appointments, and tasks while staying focused on the details.
- You Love to Learn. Whether it’s a new sales technique, a customer service approach, or HVAC knowledge, you’re eager to grow.
- Experience Preferred. 1 year of customer service experience (HVAC, plumbing, or electrical industry a plus). ServiceTitan or similar software experience is preferred.
How to Apply:
- Submit Your Resume with application and a short cover letter explaining why you’d be a great fit.
- Complete a Short Phone Interview so we can hear your communication skills in action.
- Join Our Team and start building a rewarding career while keeping customers a step ahead!
Why Work With Us?
At Nicholson Heating Air, we don’t just book service calls—we build lasting relationships. Our Step Ahead Club and proactive service approach mean customers can trust us to provide reliable, expert solutions. If you’re looking for a career with a company that values excellence, professionalism, and leadership development, we want to hear from you!
