What are the responsibilities and job description for the Band Repair Technician position at Nick Rail Music?
Position Summary :
The band repair technician will provide great customer service by performing high quality repairs and maintenance on band instruments.
Based on experience, Nick Rail Music repair technicians work on customer and stock band instruments (entry to professional level) and support both walk-in and school account repairs.
Essential Duties and Responsibilities include, but are not limited to the following :
- Repair rental inventory, school account instruments and customer repairs in a timely manner and quality fashion.
- Utilize Point of Sale (POS) for repair, inventory and customer information.
- Provide great customer service to customers via phone, written and face-to-face interaction, using band repair expertise.
- Assist sales staff as needed. This may involve finding parts, trade in values, locating and prepping inventory.
- Estimate repairs, evaluate trade-ins and purchases.
- Create and support working partnerships with area schools and Directors
- Order repair parts and supplies as necessary.
- Accurate completion of all repair paperwork, including repair tickets and shop logs.
- Maintains technical knowledge on tools and techniques.
- Maintain operational safety of the repair shop including safely using tools and equipment, completing periodic audits, training and hazardous material inventories.
- Maintain safe, clean and efficient working conditions.
- Consistently adhere to Nick Rail Music's employee handbook and customer service standards.
- Practice sound inventory maintenance and care.
- Other duties as assigned and based on the needs of the business.
Benefits and Compensation
Requirements
Education, Experience and Qualifications :
Required Qualifications : All candidates must perform a bench test with Senior Repair Technician.
Supervisory Responsibilities : None
Certificates, Licenses, or Registrations : Graduation from a certified instrument repair program.
Work Environment : Usual retail and shop working conditions.
Physical Demands : The responsibilities of this position may frequently require sitting, using hands to finger, handle or feel and repetitive motion. This position may occasionally require standing, walking reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching or crawling.
The person in this position :
Work Environment : Usual maintenance and repair type working conditions.
Salary Description
25-32 / hour BOE
Salary : $20 - $35
