What are the responsibilities and job description for the Front of House Manager position at Nick & Sam's Steakhouse?
Role Description
This is a full-time on-site role for a Front of House Manager at Nick & Sam's Steakhouse in Dallas, TX. The Front of House Manager will oversee day-to-day operations, manage reservations, ensure adherence to the business casual dress code, and provide exceptional customer service. Responsibilities include supervising staff, training, maintaining high standards of service, and contributing to revenue goals. Reports to General Manager and Corporate Executive Chef/Partner.
Qualifications
- Effective Communication and Customer Service skills. Addressing issues head-on in a resourceful, kind, and respectful manner.
- Experience in Food & Beverage industry
- Training and Sales skills and experience
- Leadership and team management abilities
- Build and maintain strong relationships with guests. Everyone should feel welcomed and valued.
- Gather guest feedback and use it to improve service and operations
- Organize and manage special events, private parties, or large bookings
- Attention to detail and problem-solving skills. Managing disputes among staff or addressing guest complaints calmly and diplomatically.
- Excellent organizational and time management skills
- Previous experience in a similar role is preferred
- Bachelor's degree in Hospitality Management or related field is a plus
- Flexibility to work evenings, weekends, and holidays as needed
- Maintain a professional, neat, and well-groomed appearance
- Has a high-energy personality, willingness to learn, and thrives in a fast-paced environment.
Benefits are included upon taking this role. Please email your resume and references to Corporate Chef Samir Dhurandhar at samir@nick-sams.com