Client Success Manager

Introduction

At Nick the Marketer, we fuse a deep commitment to our core values with a passion for exceptional client service, central to our mission of helping 100 businesses triple their revenue through innovative digital marketing. Our small, nimble team thrives in a flexible, fun work environment, celebrating achievements with the occasional "Beer :30". This blend of professionalism, dedication to excellence, and a supportive, team atmosphere defines our unique culture. So if you are passionate about being at the forefront of industry trends and technology and want to join a fast growing marketing agency in Birmingham, AL, guess what….we are looking for YOU!

Job Summary

As a CSM at Nick the Marketer, you’ll be the primary point of contact for our clients, ensuring they receive exceptional service and measurable results. You’ll manage client relationships, guide them through our digital marketing solutions, and help them understand key performance metrics.

Salary Range:

$36,000 base PLUS monthly commission AND monthly retention bonus

Company Responsibilities:

• Ideal candidate will promote and adhere to what the company holds most valuable, the Vision, Mission, and Core Values of Nick the Marketer.
• Maintain a positive and supportive attitude to all team members.

Primary Responsibilities:

• Serve as the primary liaison between clients and internal teams, ensuring seamless communication and execution of digital marketing strategies.
• Analyze digital marketing reports, including SEO, PPC, and social media analytics, to provide clients with actionable insights and recommendations.
• Educate clients on the impact of their campaigns, helping them interpret performance data and optimize their marketing strategies.
• Collaborate with the internal team to ensure client goals align with campaign execution and overall marketing strategies.

Additional Responsibilities:

• Weekly meeting preparation and attendance

Performance Measurables:

• Maintain 97% Quarterly Retention of Existing Accounts
• Garner New Reviews for NTM and UCMP - Monthly
• Check-in meetings with clients - Monthly
• Upgrading Existing Clients to additional services - Quarterly

Will also perform other duties as are customarily performed by an employee in a similar position, as well as unrelated services and duties that may be assigned from time to time by Nick the Marketer, LLC.

Being A Part Of The NTM Team Has Its Rewards:

We believe in investing in our employees and helping them reach their full potential. We offer employer-covered continuing education options to help employees stay up-to-date with the latest industry trends and best practices. Additionally, we have defined career paths within the organization to provide clear growth opportunities for those who are dedicated and motivated to advance their careers with us!

• Health/Supplemental Health/Dental/Vision Insurance
• Employer Paid Life Insurance
• Unlimited Sick Leave
• New Parent Support - Maternity/Paternity Leave
• Immediate Family Medical Leave
• 401K with Employer percentage match
• Monthly Team Profit Sharing
• Customer Referral Bonus
• Dress Your Desk!
• Casual Dress Code
• Hybrid Work Environment (in office part-time during week)
• Attractive PTO Time
• Paid Holidays Birthday Off
• Paid Community Service/Volunteer Days Off
• Merit-based promotions (we promote from within, you will move up and GROW here!)
• The opportunity to be part of a passionate team where we pride ourselves on delivering high-quality work making a real-world impact for our clients

Job Skills & Qualifications:

To be successful in this role, one will need to be computer proficient, have a keen eye with attention to detail, exceptional organizational skills, excellent written and verbal communication skills, a problem solver, and willingness to learn.

• Strong understanding of digital marketing services, including SEO, PPC, social media marketing, and website analytics.
• Ability to read and interpret marketing performance reports, with a focus on KPIs like CTR, conversion rates, and ROAS.
• Excellent communication skills, with the ability to translate complex digital marketing data into client-friendly insights.
• Experience in account management, client success, or digital marketing preferred.
• Rockstar Attitude!

Job Type:

Full-time position, Exempt (40 hours per week), Drug Free Workplace

Experience Level:

One (1) year, this is an entry level position but an eagerness to learn and service our clients is an absolute MUST.

Schedule:

Monday to Friday

Work Location:

Hybrid remote in Hoover, AL 35244