Customer Experience Associate

Overview
We are seeking a dedicated and enthusiastic Customer Experience Associate to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. Your ability to communicate effectively and resolve issues will be essential in maintaining our reputation for outstanding customer service.

Duties

• Respond promptly to customer inquiries via phone and email.
• Provide accurate information regarding services to assist customers.
• Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
• Maintain detailed records of customer interactions and transactions in our database.

Skills

• Proven experience in customer support or client services, preferably in a call center environment.
• Ability to handle very high call volume.
• Strong office skills with proficiency in computer systems and software applications.
• Excellent phone etiquette with strong verbal communication skills in English/ Spanish.
• Ability to collaborate effectively with team members across various departments.
• High attention to detail.
• Strong problem-solving skills with a focus on delivering solutions that meet client needs.
• A positive attitude, patience, and empathy when dealing with customers.
• Ability to manage time effectively and handle multiple tasks simultaneously.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Rotating shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20 - $22