First Impressions/Receptionist

Job title

First Impressions Receptionist

Job Purpose

The First Impressions Receptionist duties and responsibilities include providing administrative support to ensure efficient operation of the showroom. They support the Showroom Manager and Showroom Sales Consultants through a variety of tasks related to organization and communication. The scope of the job includes communicating via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.

Duties and responsibilities

• Create a positive and lasting impression by professionally welcoming our clients, guests, designers, and tradespeople. Offer a warm and welcoming smile.
• Qualify their needs, “What brings you in today?”. Ask additional questions as needed, such as, “Is this your first time here?” or “What project are you working on?”.
• Direct and introduce each guest to the appropriate salesperson and area of interest.
• Create a hospitable environment by identifying areas throughout the showroom, including our welcome center, coffee bar, and counter areas.
• Buy time professionally when a salesperson is not available in the time the guest needs them. Create conversation about their project or invite them to browse.
• Offer literature and gather lead information to provide the salesperson at a later time.
• Front Desk area should be kept clean and free of debris.
• Maintaining the highest level of professionalism. Understand that voices travel and echo through the showroom. Do not engage in unprofessional “chit chat” and/or negative gossip. When such conversations are overheard, help to shut them down.
• Become a SPLASH brand expert and representative.
• Supply SPLASH’s website for references. https://splashshowrooms.com/
• Manage inventory of showroom product samples by recording client contact information and monitoring the status of the sample sign-out file.
• Utilize computer to create and manage information databases, including client tracking, purchase order confirmations, sales representative contact information, etc.
• Create and manage paper or electronic filing systems and current editions of administrative documents, correspondence, or other material
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
• Complete forms in accordance with company procedures
• Make copies of correspondence or other printed material and distribute accordingly
• Locate and attach appropriate files to incoming correspondence requiring replies
• Operate electronic mail and coordinate the flow of information, internally and externally
• Manage and distribute incoming and outgoing mail and other shipments
• Conduct searches to find needed information, using such sources as the Internet
• Manage projects or contribute to committee or team work
• Monitor and distribute inventory of office supplies as needed
• Maintain inventory and dispense supplies.
• Maintain current inventory of manufacturer literature and price books
• Collect client payments and complete all necessary order documentation.
• Confirm receipt of hardware and tile acknowledgements and verify their accuracy, resolving any discrepancies with the respective manufacturer and sales consultant.
• Serve as the liaison between the client, salesperson, and the manufacturer in monitoring and reporting order status.
• Prepare product specification books for our sales staff, builders, and plumbers.
• Distributing the appropriate product literature to clients.
• Prepare forms, reports, and other paperwork as requested.
• Attend all showroom meetings and trainings.
• Schedule and confirm appointments for clients, or supervisors as needed.
• Maintain scheduling and event calendars as needed.
• All other duties as assigned.

Qualifications

• Dependability
• Integrity
• Detail oriented
• Customer service skills
• Enthusiastic and self-motivated
• High School diploma or equivalent
• High degree of professionalism
• Industry knowledge

Key Performance Indicators

• Customer service oriented
• High degree of accuracy and attention to detail
• Strong verbal and written communication
• Ability to prioritize

Working Conditions

• 4 / 8 hour days Monday - Friday (8:30-5:00)
• 4.5 hour day Saturday mornings (8:30-1:00)

Physical Requirements

• Standing, sitting and/or walking.
• Communicate effectively using speech, vision and hearing.
• Bending, squatting, crawling, climbing, reaching.
• Ability to lift, carry, push or pull medium weights, up to 50 pounds occasionally

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No nights
• Weekends as needed

Application Question(s):

• Our Showrooms are open from 8am-1pm on Saturdays. You would have Sunday's and Wednesday's off. You would work most Saturdays. Are you available to work Saturdays?

Experience:

• Customer service: 3 years (Required)
• Office Receptionist: 3 years (Required)

Work Location: In person

Salary : $19