What are the responsibilities and job description for the Operations Manager position at Nicklaus Children's Hospital Careers?
Description
Manage medical practice operations in alignment with Nicklaus Children's Pediatric Specialists and standardized operating models. Oversees clinical and non-clinical operations to ensure efficient and effective performance.
Key Responsibilities:
- Collaborate with various departments to maximize revenue, improve practice performance, and analyze variances.
- Implement process improvements to reduce waste, increase efficiency, and promote cost containment.
- Lead, coach, and evaluate employees on job performance, ensuring adherence to policies and procedures.
- Develop and maintain quality standards, fiscal documents, and spreadsheets for budget requirements.
- Ensure compliance with mandates, licenses, and permit renewals, as well as Environment of Care rounding participation.
- Recruit, orient, and develop direct reports, providing training and coaching to support high-performance teams.
- Oversee work orders, processes, and special events, resolving patient complaints and related issues.
Qualifications:
- Minimum 2-4 years of supervisory experience in a medical practice setting or 5 years of clerical office experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Bachelor's degree in Business Administration, Healthcare, or a related field preferred.
- Experience working with healthcare payors, financial systems, and health care services, particularly pediatric medicine.
- Able to react effectively to unplanned circumstances, relate cooperatively with customers and staff, and understand medical practice operations and regulations.
