What are the responsibilities and job description for the RN Outreach Coordinator - LifeFlight (Full Time, Day shift) position at Nicklaus Children's Hospital?
Description
Job Summary
The RN LifeFlight Outreach Coordinator is responsible for customer relationship building that leads to positioning the Nicklaus Children's Hospital's LifeFlight® program and Nicklaus Children's Hospital as the provider of choice for regional transport referrals. Evaluates the healthcare market and regional transport needs, monitors and trends transfer and transport data, and develops and implements outreach strategies to capture additional volume. Provides leadership and support to all aspects of medical communications related to efforts within NCH's LifeFlight® program and NCH. Supports the Director, Medical Director, and Nurse Manager of the LifeFlight® program and has delegated broad responsibility for program implementation with considerable independence.
Job Specific Duties
- Monitors and evaluates monthly transfers / transport stat reports to identify trends and takes actions accordingly.
- Works with program leadership to define and build outreach reports / dashboard to measure / track outreach activity effectiveness and contribution to the organizational strategic plan.
- Partners closely with NCH professionals in provider relations, trauma, ECLS, transfer center, critical care, patient navigation, institute leadership, etc. to ensure a unified and collaborative delivery of content and representation with outside hospitals / agencies
- Supports complex coordination of patient transports to / from referral sites as needed.
- Prepares and maintains records of activities, tracks spending on necessary items within approved budgetary guidelines, compiles data, and prepares reports.
- Provides education, information, and trainings to appropriate individuals regarding programs and services, neonatal / pediatric transport to / from referral sites as needed.
- Participates in / on a variety of meetings, conferences, and / or other related groups in order to receive and convey information.
- Identifies progressive ideas through researching industry and related events, publications, and announcements; tracks their accomplishments and stays abreast on how these could impact the NCH's LifeFlight program and NCH organization.
- Ensures effective planning and organization of community outreach efforts.
- Works closely with program leadership and Marketing and Communications to promote the brand / image awareness of Nicklaus Children's Hospital LifeFlight program in the service region.
- Provides education to NCH referral centers and outlying facilities in accordance with their needs.
- Develops with support from marketing and Communications a regional educational brochure / catalog for education needs.
- Identifies and produces educational materials including to support public relations, and communications with NCH customers that meets the needs for neonatal and pediatric services with possible transport opportunities.
- Develops, facilitates, instructs, and delivers education to outside facilities. Solicits critical care transport staff to assist with outreach education opportunities. Provides necessary communication and / or follow-up with facilities after educational programs.
- Defines, develops, and ensures optimal working relationships with the community physicians, members, medical staff members of the health system, and referring physicians.
Qualifications
Minimum Job Requirements
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